Dispatcher 1 - Remote

About the Role

The role requires a strong understanding of dispatching best practices, hands-on experience with dispatch software and tools, and familiarity with safety regulations and industry standards. The ideal candidate will be able to communicate effectively with a wide range of personalities and backgrounds, both internally and externally.

As a dynamic and fast-paced environment, the company is looking for individuals who can maintain a productive professional demeanor, work independently, and collaboratively with other team members across different levels of the organization.

What You Will Do

• Process received service requests from customers and assign appropriate technicians based on skills, availability, and location
• Review and process preorders, scheduling customers for installation
• Maintain accurate records of service calls, including details and technician information
• Monitor real-time operations, adjusting schedules as needed to ensure efficient deployment of field service personnel
• Communicate effectively with field staff to resolve any issues or delays
• Ensure compliance with company policies and safety regulations
• Optimize routes to enhance productivity and reduce costs
• Collaborate with external service representatives to resolve customer issues
• Provide excellent customer service, responding to customer inquiries and concerns
• Utilize dispatch software and tools to manage and optimize field service operations

What We Are Looking For

• Minimum 18 years of age
• High School Diploma or GED, or equivalent combination of education and experience
• Minimum of 0-1 years' experience in dispatch operations, preferably in the telecom industry
• Proficiency in Salesforce or equivalent
• Ability to type at least 40 words per minute, certification required
• Familiarity with dispatching best practices and hands-on experience with dispatch software and tools
• Understanding of safety regulations and industry best practices related to field service operations and logistics management
• Geographical knowledge of the service area and ability to read maps
• Ability to work flexible hours, including evenings and weekends, as scheduled

Nice to Have

• Proficiency in Spanish language
• Experience with Adjust or equivalent
• Certification in dispatch operations or a related field
• Familiarity with MS Office applications, including Teams, Word, Excel, and PowerPoint

Benefits and Perks

• 100% company-paid medical and dental benefits
• Free fiber internet service
• Competitive hourly rate
• Opportunity to work with a dynamic and growing company
• Collaborative and supportive work environment
• Professional development and growth opportunities
• Flexible working hours, including remote work options

• Ensure you have a strong understanding of dispatching best practices and hands-on experience with dispatch software and tools before applying.
• Highlight your ability to communicate effectively with a wide range of personalities and backgrounds in your application and during interviews.
• Familiarize yourself with Salesforce and Adjust, as well as MS Office applications, to increase your chances of standing out as a candidate.
• Be prepared to provide examples of your experience with dispatch operations, including any relevant certifications or training.
• Research the company culture and values to understand their commitment to connecting California communities and their people-first approach.
• Prepare to discuss your ability to work independently and collaboratively with other team members, as well as your experience with flexible working hours and remote work environments.