Document Support Engineer
WFA Digital Insight
The demand for skilled document support engineers has seen a significant rise, with the remote job market expanding rapidly. As companies like Coalition continue to innovate in the digital risk management space, professionals with expertise in templating tools and data analysis are in high demand. With the growth of the remote workforce, companies are looking for individuals who can work independently and collaboratively. According to recent trends, the need for skilled engineers who can manage and mitigate cyber threats is on the rise, with a reported 25% increase in job openings over the past year. Before applying, candidates should be aware of the importance of attention to detail, strong problem-solving skills, and the ability to work with cross-functional teams.
Job Description
About the Role
The Document Support Engineer role at Coalition is a unique opportunity to work with a team of innovative professionals who are passionate about preventing digital risk. As a Document Support Engineer, you will be responsible for developing and maintaining document templates, working closely with software engineers, product managers, and underwriters to ensure that documents are accurate, compliant, and aligned with product intent.The Documents Platform team at Coalition is responsible for providing the tools and expertise for creation, storage, and analysis of insurance documents. This team plays a critical role in enabling Coalition to turn raw data into actionable intelligence. You will have the opportunity to work on a wide range of document types, including policies, quotes, binders, endorsements, and notices.
What You Will Do
- Own the end-to-end lifecycle of document templates across all supported insurance lines, from design and implementation through testing, rollout, and ongoing maintenance.
- Translate insurance product requirements into schema-driven, reusable templates, partnering closely with software engineers, product managers, underwriters, and other business partners.
- Develop, debug, and optimize document templates, including diagnosing data-mapping issues, layout or logic bugs, and performance problems in collaboration with the documents platform engineering team.
- Maintain a high bar for document quality and stability by writing and executing test plans, validating outputs across environments, and preventing regressions as products, schemas, and upstream systems evolve.
- Triage, prioritize, and resolve document-related requests and incidents, using tools like Jira to manage workload, communicate status and impact, and set clear expectations with stakeholders.
- Continuously improve templating tools, processes, and standards in partnership with Software Engineers to make template development faster and safer.
- Act as a subject-matter expert on document behavior and configuration, providing guidance to cross-functional teams, documenting best practices and runbooks, and mentoring peers on effective document debugging and template design.
- Collaborate across time zones and teams to support document maintenance, launches, migrations, and experiments that rely on accurate and timely document generation.
What We Are Looking For
- Strong passion for problem-solving and debugging, especially in systems where data, logic, and layout all interact.
- Experience in at least one scripting or programming language, including comfort reading and modifying existing code.
- Comfort with or interest in learning HTML and templating technologies, and willingness to work hands-on in production document templates.
- Familiarity working with structured data formats and mapping that data into templates, schemas, or configuration.
- Ability to manage multiple requests and projects simultaneously, including organizing work in tools like Jira, communicating status, and setting clear expectations with stakeholders.
- Strong collaboration skills with cross-functional teams in a fast-paced environment.
- High attention to detail and quality, especially in customer-facing documents.
Nice to Have
- Experience working with document templating tools and technologies.
- Knowledge of insurance products and terminology.
- Familiarity with agile development methodologies and version control systems.
Benefits and Perks
- Opportunity to work with a innovative and growing company in the digital risk management space.
- Collaborative and dynamic work environment with a team of experienced professionals.
- Professional development and growth opportunities, including training and education programs.
- Flexible working hours and remote work options.
- Competitive compensation and benefits package.
How to Stand Out
- Tip: Highlight your experience with document templating tools and technologies, and be prepared to provide examples of your work.
- To stand out, emphasize your ability to work collaboratively with cross-functional teams and your experience with agile development methodologies.
- Be prepared to discuss your problem-solving skills and how you approach debugging complex issues.
- Make sure to research the company and the role, and be prepared to ask informed questions during the interview process.
- Consider creating a portfolio of your work, including examples of document templates you have developed and maintained.
- Don't be afraid to negotiate salary and benefits, and be sure to ask about opportunities for professional development and growth.
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