Door Person

About the Role

Day-to-day, the successful candidate will be responsible for maintaining a clean and organized front area, efficiently dispatching guests with pre-arranged transfers, and controlling the gathering of unauthorized persons. Given the dynamic nature of this role, flexibility, creativity, and a passion for delivering outstanding service are essential.

The hotel, known for its unique blend of luxury accommodations, modern art collection, and commitment to community support, offers a rich environment for professional growth and development. Reporting to the Head Bell Person, the Door Person will be part of a team that values uniqueness, passion, and a keen sense of community engagement.

What You Will Do

• Consistently offer professional, engaging, and proactive guest service while supporting fellow colleagues.
• Control the flow of traffic and assist guests with transportation.
• Conduct a fair operation for taxi drivers on a first-come, first-served basis, ensuring they abide by yard rules.
• Assist in keeping the front area of the hotel free of luggage at all times.
• Ensure that taxis are available to cope with demand.
• Give a final, courteous reminder to departing guests to turn in their room keys.
• Efficiently dispatch guests with pre-arranged transfers.
• Work in close cooperation with the bellman and assist in any way possible without leaving the front entrance/lobby.
• Present a neat and tidy appearance, bearing in mind this is guests' first and last impression.
• Control the gathering of unauthorized persons in front of the main entrance and do not leave the station unless authorized by the supervisor.
• Participate in hotel committees.
• Strictly adhere to all health and safety training, guidelines, and work practices.

What We Are Looking For

• Energetic, positive, hardworking, professional, and a team player.
• Passionate about delivering outstanding guest service.
• Ability to work shifts, weekends, and public holidays.
• Creative, innovative, and always looking for ways to improve service.
• Physical stamina to stand for long periods, lift objects over 50 lbs, and perform tasks requiring bending, pushing, and pulling.
• Good visual effort and the ability to work in a busy atmosphere.
• Previous experience in hospitality or customer service is an asset.

Nice to Have

• Experience with digital tools used in hospitality services.
• Knowledge of local transportation services and options.
• Ability to speak multiple languages to cater to a diverse guest base.
• Basic first aid training.

Benefits and Perks

• Opportunity to work with a renowned luxury hotel brand.
• Professional development and growth opportunities within the company.
• Access to employee benefits, including possible discounts on hotel stays and services.
• A dynamic, supportive work environment that values diversity and inclusion.
• Participation in community engagement and charitable activities through the hotel's initiatives.
• Possible access to a remote work stipend or technology support.
• Health and wellness programs to support work-life balance.
• Paid time off and holidays, reflecting the hotel's commitment to employee well-being.

• Tailor Your Application: Ensure your resume and cover letter highlight your customer service skills, physical ability to perform the job's demands, and any relevant experience in hospitality or a similar fast-paced environment.
• Prepare for Scenario-Based Questions: Be ready to give specific examples of how you've handled difficult customer situations, managed your time efficiently in a previous role, or contributed to a team's success.
• Showcase Your Creativity: If possible, include examples or a portfolio of times when you've gone above and beyond for a customer or improved a process, demonstrating your creative and innovative side.
• Research the Hotel and Its Values: Understand the hotel's commitment to community, luxury service, and employee development to show your genuine interest in the role and the company.
• Practice Your Physical Stamina: Consider how you will manage the physical demands of the job, including long hours on your feet, lifting, and other tasks, and be prepared to discuss this during the interview.
• Be Prepared to Discuss Digital Skills: Even if not explicitly mentioned, showing familiarity with digital tools and systems used in hospitality can be a significant advantage.
• Ask About Growth Opportunities: Inquire about paths for professional development within the company to demonstrate your long-term interest in the role and willingness to grow with the hotel.