Dutch Speaking Customer Agent For Eneco - Work Fully Remote All Over Greece

About the Role

Day-to-day, you will interact with customers through various channels, addressing their queries, resolving issues, and providing information about Eneco's services. Your ability to communicate complex information in a clear and concise manner will be invaluable in this position. As part of Mercier Consultancy Group, you will be working in a dynamic environment that values teamwork, innovation, and customer satisfaction.

The team you will be joining is dedicated to providing top-notch customer service, and your contribution will be significant in maintaining high standards. You will have the opportunity to work closely with colleagues from diverse backgrounds, sharing best practices and knowledge to continuously improve service delivery.

What You Will Do

• Handle customer inquiries via phone, email, or other communication channels, providing timely and effective solutions.
• Utilize Excel to manage customer data and track interactions.
• Collaborate with the internal team to resolve complex customer issues.
• Provide product information and services to customers, promoting Eneco's offerings.
• Translate documents from Dutch to English and vice versa as required.
• Participate in training sessions to enhance knowledge of Eneco's services and improve customer service skills.
• Identify and escalate issues that require attention from senior management or other departments.
• Develop and maintain a thorough understanding of Eneco's customer service policies and procedures.
• Analyze customer feedback to identify areas for improvement and propose solutions.

What We Are Looking For

• Fluency in Dutch and English.
• Prior experience in customer service, preferably in the energy or utility sector.
• Excellent communication and interpersonal skills.
• Ability to work independently in a remote setting.
• Strong problem-solving skills and attention to detail.
• Proficiency in Microsoft Office, particularly Excel.
• Customer-focused mindset with a passion for delivering exceptional service.
• Ability to adapt to changing situations and priorities.

Nice to Have

• Experience with customer service software.
• Knowledge of the energy sector and its regulations.
• Certification in customer service or a related field.

Benefits and Perks

• Competitive monthly salary.
• Fully paid training to enhance your skills and knowledge.
• Fully paid relocation package to assist with your move to Greece.
• Health insurance to ensure your well-being.
• Two extra salaries per year as a bonus for your hard work and dedication.

• Ensure your Resume and cover letter are tailored to the role, highlighting your customer service experience and language skills.
• Be prepared to provide examples of times when you had to handle difficult customer situations and how you resolved them.
• Familiarize yourself with Eneco's services and the energy sector to demonstrate your interest and knowledge.
• Practice your Dutch language skills to ensure fluency, as this is a critical requirement for the role.
• Consider creating a portfolio that showcases your customer service achievements and skills, even if it's not explicitly required.
• Prepare questions to ask during the interview, such as what a typical day looks like or opportunities for professional development.