Dutch-Speaking Video Streaming Customer Experts

About the Role

As a trusted point of contact, you will be working closely with subscribers to understand their needs, provide timely and effective solutions, and foster a positive relationship between the customer and the platform. Your work will significantly impact the overall user experience, making this role both challenging and rewarding.

The role is part of a vibrant, multicultural team environment within a globally respected organization. You will have the opportunity to collaborate with professionals from diverse backgrounds, sharing knowledge and best practices to continuously improve customer support services.

What You Will Do

• Provide high-quality customer support via phone, email, and live chat channels to Dutch-speaking subscribers.
• Assist subscribers with account management inquiries, including billing, subscription plans, and account settings.
• Troubleshoot and resolve technical issues related to video streaming, including playback problems, connectivity issues, and device compatibility.
• Guide customers through the platform's features, including content discovery, user profiles, and parental controls.
• Offer recommendations for content based on subscribers' viewing preferences and interests.
• Collaborate with internal teams, such as technical support and content acquisition, to resolve complex issues and improve the overall customer experience.
• Participate in training and quality improvement initiatives to enhance your skills and the customer support service.
• Analyze customer feedback to identify trends and areas for improvement, contributing to the development of better services and features.
• Work flexibly to cover shift patterns that may include evenings and weekends, ensuring 24/7 support coverage.

What We Are Looking For

• Native or fluent Dutch language skills (spoken and written).
• A valid EU passport.
• Good working knowledge of English.
• Previous experience in customer service, technical support, or a related field, particularly within the streaming platforms or digital media industry.
• Strong digital literacy and a genuine enthusiasm for streaming platforms, online entertainment, and emerging media technologies.
• Ability to work in a fast-paced environment, handling multiple queries simultaneously while maintaining a high level of professionalism and patience.
• Excellent communication and problem-solving skills.
• Familiarity with CRM software and ticketing systems.

Nice to Have

• Experience with live chat support systems and phone support software.
• Knowledge of video streaming technologies and common issues related to streaming services.
• Certification in customer service or a related field.
• Previous experience working in a remote or distributed team environment.

Benefits and Perks

• Competitive monthly salary.
• Fully paid training program to ensure you have the skills needed to excel in your role.
• Comprehensive health insurance coverage.
• Fully paid relocation package to assist with your move to Bulgaria.
• Monthly performance bonus based on individual and team performance metrics.
• Remote working arrangement within Bulgaria, allowing for flexibility and work-life balance.
• Opportunity to be part of a vibrant, multicultural team and contribute to the success of a leading streaming platform.
• Access to the latest digital entertainment content and technologies, keeping you at the forefront of the industry.

• Enhance your digital skills: Before applying, make sure you have a solid understanding of digital technologies, including streaming services, social media, and emerging trends in online entertainment.
• Practice your language skills: Since the role requires native or fluent Dutch language skills, practicing your language proficiency, especially in a customer service context, can significantly improve your chances of standing out.
• Prepare examples of customer service experience: Having specific examples of times when you provided excellent customer service, especially in a technical or digital context, can be very beneficial during the interview process.
• Review common issues in video streaming: Familiarizing yourself with common problems users face with video streaming services, such as playback issues or account management queries, can show your proactive approach to the role.
• Showcase your problem-solving skills: Highlighting your ability to analyze problems, think critically, and come up with effective solutions will be key in demonstrating your fit for this role.
• Be ready to talk about your enthusiasm for digital entertainment: Showing a genuine interest in streaming platforms, online entertainment, and emerging media technologies can demonstrate your passion for the industry and your potential for success in this role.