EAP Case Manager (12-month FTC)

Lyra Health·Remote(Canada)
Other

WFA Digital Insight

As the demand for mental health services continues to grow, with a reported 25% increase in online therapy sessions in 2023, the role of EAP Case Managers has become increasingly crucial. With Lyra Health's commitment to delivering high-quality mental health solutions to over 20 million people globally, this position offers a unique opportunity to work with a leading provider. Candidates with strong counselling skills and experience in managing high-pressure environments will be in high demand. Before applying, it's essential to understand the company's transformative care model and the importance of merging clinical and EAP focus.

Job Description

About the Role

The EAP Case Manager role at Lyra Health is a 12-month fixed-term contract position based in Canada. As a key member of the Lyra Health Canada team, you will be responsible for handling call intake and acting as the first point of contact for employees and their dependents accessing Lyra Health Canada services. Your primary focus will be on providing in-the-moment counselling support, including containing risk where appropriate.

The role is a five-day a week position, with some out-of-office hours shift work required from time to time. You will be working remotely in Ontario, with an annual in-person team gathering. This is an excellent opportunity to work with a wide range of presenting issues and severity, robustly managing risk cases, and quickly assessing clinical needs.

Lyra Health is the leading provider of mental health solutions for employers, supporting over 20 million people globally. The company has delivered 13 million sessions of mental health care, published over 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency.

What You Will Do

  • Provide the first point of contact for service users accessing EAP/Mental Health services via the helpline or online chat facility.
  • Support and contain service users in the moment with brief, goal-focused therapeutic support and psychoeducation.
  • Complete appropriate brief clinical assessments to determine service user needs.
  • Conduct robust risk assessments and swiftly implement risk management plans as required.
  • Identify support available and appropriate to the service user, either via the EAP/Mental Health short-term counselling or other services, local charities, or healthcare as clinically appropriate.
  • Accurately capture all information on the clinical database pertinent to the clinical management of the case.
  • Adhere to all clinical and operational protocols, standards, service levels, and procedures.
  • Work collaboratively with our global clinical teams.
  • Liaise with affiliate clinicians for appointments and case updates as required.
  • Contribute to service and business development as required.
  • Demonstrate flexibility in working hours and activities in line with business needs.
  • Play an active role in governance and quality assurance as required.

What We Are Looking For

  • Master's level counselling qualification appropriate to professional standards in your jurisdiction in Canada.
  • Current registration or accreditation with a relevant professional body.
  • Experience working with a broad range of psychological health and workplace-related issues, including mental health, trauma, stress, relationship issues, child-related issues, anxiety, and substance-related issues.
  • Experience working in high-pressure, time-limited environments.
  • Experience working with high-risk cases, such as suicide, abuse, and substance use and abuse.
  • Minimum of 3 years of working experience with therapeutic delivery post-qualification.
  • Computer literacy and ability to type quickly.
  • Bilingualism (English and French) is an asset.

Nice to Have

  • Experience working with digital platforms and technology-enabled mental health services.
  • Knowledge of clinical and operational protocols, standards, service levels, and procedures.
  • Experience working in a remote or virtual team environment.

Benefits and Perks

  • Competitive salary and benefits package.
  • Opportunity to work with a leading provider of mental health solutions.
  • Collaborative and dynamic work environment.
  • Professional development and growth opportunities.
  • Remote work arrangement with annual in-person team gathering.
  • Access to cutting-edge technology and digital platforms.

How to Stand Out

  • tip: Showcase your ability to work in high-pressure environments and manage risk cases effectively in your application and during interviews.
  • tip: Highlight your experience working with a broad range of psychological health and workplace-related issues.
  • tip: Demonstrate your knowledge of clinical and operational protocols, standards, service levels, and procedures.
  • tip: Be prepared to discuss your experience working with digital platforms and technology-enabled mental health services.
  • tip: Show enthusiasm for working in a remote or virtual team environment and highlight your ability to work independently.
  • tip: Research Lyra Health's transformative care model and be prepared to discuss how you can contribute to the company's mission.

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.