Education Specialist
WFA Digital Insight
The demand for skilled education specialists in the tech industry has grown significantly, with a focus on cloud-based solutions and customer success. As the woodworking industry evolves, companies like INNERGY are at the forefront of innovation, with a 200-plus global team and recent acquisition of Microvellum. With a strong momentum of growth, this role offers a unique chance to shape education initiatives and customer engagement. Candidates should be prepared to bring their expertise in Adjust and Excel, as well as a customer-focused mindset, to drive success in this role. Before applying, consider the importance of adaptability, creativity, and ownership in a dynamic, entrepreneurial environment.
Job Description
About the Role
The Education Specialist role at INNERGY is a unique opportunity to build and lead education initiatives that drive customer acquisition, adoption, and proficiency with INNERGY's cloud-based ERP software. This role combines strategy, program design, and delivery excellence, requiring a strong organizational mindset and the ability to manage both strategic and tactical elements of education programs. As part of a dynamic and entrepreneurial team, the Education Specialist will work closely with Customer Success, Sales, and Product teams to identify customer pain points and create targeted education initiatives.In this role, you will design and deliver educational content, including webinars, workshops, video tutorials, and interactive training materials. You will also facilitate live and virtual training sessions, tailored to different user roles and experience levels. As a public-facing representative for INNERGY's education programs, you will deliver presentations and workshops, partnering with Product Marketing on product launches and go-to-market priorities.
INNERGY operates in a fast-paced environment where adaptability is key. As such, the Education Specialist will need to be able to wear multiple hats, supporting multiple initiatives and evolving priorities. With a strong focus on customer success and education, this role is ideal for someone who is passionate about creating engaging and effective learning experiences that drive business results.
What You Will Do
- Develop and deliver educational content to improve customer onboarding and retention
- Facilitate live and virtual training sessions tailored to different user roles and experience levels
- Partner with Customer Success, Sales, and Product teams to identify customer pain points and create targeted education initiatives
- Perform simple video editing to support training materials and education initiatives
- Serve as a public-facing representative for INNERGY's education programs, delivering presentations and workshops regionally
- Partner with Product Marketing on product launches and go-to-market priorities
- Plan and execute customer education events, including user conferences, training workshops, and webinars
- Manage event logistics, such as hotel contracts, scheduling, speaker coordination, and technology setup
- Collaborate with marketing to create campaigns that drive attendance and engagement in education events
- Act as a trusted advisor and thought leader by proactively identifying customer education needs and providing relevant learning solutions
What We Are Looking For
- Strong organizational skills and attention to detail
- Customer-focused mindset and ability to manage multiple priorities
- Experience with Adjust and Excel, as well as cloud-based ERP software
- Excellent communication and presentation skills
- Ability to design and deliver engaging and effective learning experiences
- Strong collaboration and teamwork skills
- Adaptable and able to thrive in a fast-paced, dynamic environment
- Passion for creating engaging and effective learning experiences that drive business results
Nice to Have
- Experience with video editing software and tools
- Knowledge of the woodworking industry and custom manufacturing
- Familiarity with Product Marketing and go-to-market strategies
Benefits and Perks
- Opportunity to work with a fast-growing and innovative company
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible and remote work arrangements
- Access to cutting-edge technology and tools
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) or retirement plan matching
How to Stand Out
- Develop a strong understanding of cloud-based ERP software and its applications in the woodworking industry
- Showcase your experience with Adjust and Excel, highlighting specific examples of how you've used these tools to drive business results
- Prepare to discuss your approach to designing and delivering engaging and effective learning experiences, including any relevant experience with video editing software and tools
- Research INNERGY's recent acquisition of Microvellum and be prepared to discuss how this acquisition may impact the company's education initiatives and customer engagement strategies
- Emphasize your customer-focused mindset and ability to manage multiple priorities in a fast-paced environment, highlighting any relevant experience working with Customer Success, Sales, and Product teams
- Be prepared to provide specific examples of your experience with event planning and execution, including managing logistics and coordinating with marketing teams
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