EHR and Billing Support Specialist

About the Role

Day-to-day, the role entails handling inbound support calls, documenting customer issues, and following up on resolutions to ensure client satisfaction. The ability to work in a fast-paced environment, managing multiple support requests while maintaining a high level of customer service, is essential.

The team context is dynamic, with daily ticket review meetings to discuss priorities and resolutions. The role also involves collaborating with other remote team members to deliver consistent and efficient support, ensuring that clients receive the best possible service.

What You Will Do

• Handle inbound support calls from existing clients and provide timely assistance.
• Accurately document customer issues, resolutions, and follow-up actions within the CRM system.
• Participate in daily ticket review meetings to discuss ticket status, priorities, and resolutions.
• Follow up with customers regarding resolved issues to ensure satisfaction and successful implementation of solutions.
• Escalate complex technical issues to appropriate teams when necessary.
• Maintain a high level of customer service while managing multiple support requests.
• Continuously learn and adapt to software updates, system enhancements, and support processes.
• Collaborate effectively with remote team members to deliver consistent and efficient support.
• Provide first-level support to healthcare clients by assisting with the use and functionality of EHR and billing software.

What We Are Looking For

• High school graduate; college-level education is an advantage but not required.
• At least one year of recent experience in medical billing.
• At least one year of recent experience working with EHR systems.
• Excellent English communication skills, both written and verbal.
• Strong interpersonal, listening, and customer service skills.
• Working knowledge of Windows 10 and Windows 11 operating systems and related devices.
• Ability to follow instructions, learn quickly, and adapt to new technologies and processes.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Knowledge of healthcare and medical terminology.

Nice to Have

• Previous experience providing software or technical support within a healthcare environment.
• Certification in medical billing or a related field.
• Experience with CRM systems.

Benefits and Perks

• Opportunity to work with a leading company in the healthcare technology sector.
• Collaborative and dynamic remote work environment.
• Professional development opportunities through continuous learning and adaptation to new technologies.
• Competitive compensation package.
• Flexible working hours to accommodate different time zones.
• Access to the latest tools and technologies in EHR and billing support.
• Recognition and reward for outstanding performance and contributions to the team.

• Ensure your resume highlights specific experience with EHR systems and medical billing.
• Practice your troubleshooting skills to be prepared for technical support scenarios.
• Be ready to provide examples of how you've maintained high customer satisfaction in previous roles.
• Familiarize yourself with common issues in EHR and billing software to demonstrate your knowledge.
• Prepare questions to ask about the company culture and remote work environment during the interview.
• Emphasize your ability to work independently and as part of a remote team.