eLearning Content Development Specialist II
WFA Digital Insight
As the demand for digital skills training continues to rise, companies like Affirm are seeking experts in eLearning content development. With the global eLearning market projected to reach $374 billion by 2026, the need for talented professionals who can create engaging and effective online learning experiences has never been greater. Affirm, a leader in the fintech space, is looking for an eLearning Content Development Specialist II to help drive their Collections organization forward. With a strong portfolio and experience in instructional design, you could be the perfect fit for this remote role.
Job Description
About the Role
The eLearning Content Development Specialist II role at Affirm is a critical position that will help shape the company's Collections organization. As a key member of the team, you will be responsible for designing, building, and maintaining structured learning programs that drive performance and compliance. With a focus on creating engaging and interactive eLearning experiences, you will work closely with stakeholders to develop course specifications and manage the Learning Management System (LMS).The Collections organization at Affirm is rapidly growing, and the company needs an expert in eLearning content development to help drive this growth. With a strong background in instructional design and online course development, you will be able to create high-quality learning programs that meet the needs of the organization. Your expertise will be essential in helping the company navigate the complex regulatory requirements and system workflows that are inherent in the Collections space.
In this role, you will have the opportunity to work with a talented team of professionals who are passionate about creating innovative and effective learning experiences. You will be expected to stay up-to-date with the latest trends and technologies in eLearning, and to continuously look for ways to improve the learning programs and processes.
What You Will Do
- Design and develop course content, provide eLearning guidance, and consult with stakeholders to develop course specifications
- Partner with the Collections Training Manager to manage design and build documents and templates for highly engaging and interactive eLearning
- Manage the LMS, establish design standards, and maintain completion records and reporting
- Create and manage reporting mechanisms to track compliance, learning objectives, and key metrics
- Educate and mentor peers on the use of the LMS and course authoring tools
- Demonstrate expertise across all fields to deliver high-value, on-demand training
- Use innovative techniques and creative delivery mechanisms to reach a dispersed, global field organization and adopt new technologies as they arrive
- Develop and prepare presentation materials, write, direct, edit videos, and voice-overs
- Collaborate with stakeholders to identify learning needs and develop targeted solutions
- Stay up-to-date with the latest trends and technologies in eLearning, and continuously look for ways to improve the learning programs and processes
What We Are Looking For
- Degree qualified or equivalent experience in Instructional Design, Instructional Technology, Learning Design, Learning Development, or Adult Learning
- 3+ years of progressive experience in instructional design and online course development or an equivalent role
- Prior experience working in a complex operational or collection vendor network preferred, and financial experience a plus
- Hands-on experience with a variety of eLearning authoring tools, including Captivate, Canva, Articulate, Camtasia, Vyond, and Lessonly
- Experience creating AI training simulations and Sandbox systems for hands-on learning support
- Possess a strong portfolio of e-learning and/or video work with instructional design examples that showcase strength in visual and graphic design
- Experience with LMS Administration
- Excellent listening and problem-solving skills, with keen attention to detail and organizational skills
- Excellent verbal and written communication skills, including training content development and presentations
Nice to Have
- Experience working in a fintech or financial services organization
- Knowledge of regulatory requirements and compliance in the Collections space
- Experience with video production and editing
- Certification in instructional design or a related field
Benefits and Perks
- Competitive salary and equity package
- Opportunity to work with a talented team of professionals who are passionate about creating innovative and effective learning experiences
- Collaborative and dynamic work environment
- Professional development opportunities, including training and education programs
- Flexible working hours and remote work options
- Access to the latest technologies and tools in eLearning
How to Stand Out
- Tip: Make sure your portfolio showcases your expertise in instructional design and online course development, with examples of engaging and interactive eLearning experiences.
- To stand out, highlight your experience working with a variety of eLearning authoring tools and your ability to create high-quality learning programs that drive performance and compliance.
- Be prepared to demonstrate your expertise in managing LMS and creating reporting mechanisms to track compliance and key metrics.
- Show your passion for creating innovative and effective learning experiences, and your ability to stay up-to-date with the latest trends and technologies in eLearning.
- When negotiating salary, be sure to highlight your experience and qualifications, and be prepared to discuss your expectations for professional development and growth opportunities.
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