Emerging Account Executive

About the Role

Olo's industry-leading online ordering platform has revolutionized the restaurant landscape, with many customers achieving over 40% in digital sales. The company is committed to helping its clients maximize their digital potential, and this role plays a critical part in that mission. The Emerging Account Executive will work closely with internal stakeholders to understand client needs, deliver tailored solutions, and drive business growth.

As part of a growing team, the Emerging Account Executive will contribute to the company's mission by fostering strong relationships with clients, understanding their evolving needs, and presenting Olo's products and services as solutions to their challenges. This role is ideal for someone who is not only results-driven but also passionate about technology and its application in the hospitality industry.

What You Will Do

• Drive awareness, market presence, and adoption of new products and initiatives among existing clients in the Emerging Enterprise Segment.
• Build and manage relationships with clients, focusing on contract renewals and identifying opportunities for upsell and cross-sell.
• Collaborate with internal stakeholders to understand each client's existing program and potential areas for improvement and expansion.
• Own the upsell sales process, conducting product demonstrations and presenting Olo's products and services to clients.
• Develop and cultivate relationships throughout organizations, conducting targeted outreach and building a strong network of contacts.
• Draft benchmark analyses to highlight opportunities for brands to derive greater results from existing products or utilize new products.
• Coordinate customer meetings and presentations, preparing and delivering follow-up materials and addressing client concerns or competitive threats.
• Manage contractual processes and executive-level negotiations, ensuring successful program launches and delivering on client expectations.
• Collaborate with the Customer Success team post-sale to ensure seamless program implementation and to meet client expectations.

What We Are Looking For

• 5+ years of experience, including 3+ years in a sales role, preferably in the hospitality/restaurant industry, B2B SaaS/software, or payment solutions.
• Strong interpersonal and presentation skills, with the ability to communicate effectively with multiple internal departments and work cross-functionally.
• Organizational and process-oriented, with the ability to multitask, handle pressure, and be flexible in a fast-paced environment.
• Highly motivated and confident, with a competitive personality and a supportive team player mindset.
• Comfortable with technology, including proficiency in tools like Excel, PowerPoint, Google Suite, CRM, and data analytics tools.
• Ability to decipher legal contracts and navigate contract negotiations.

Nice to Have

• Experience working with restaurant technology or online ordering platforms.
• Knowledge of the hospitality industry, including trends and challenges.
• Previous experience in a remote work setting, with self-motivation and discipline to work independently.

Benefits and Perks

• Competitive compensation package, reflecting the role's importance in driving business growth.
• Opportunity to work with a leading restaurant technology provider, shaping the future of the hospitality industry.
• Remote work flexibility, allowing for a better work-life balance and the opportunity to work from anywhere in the U.S.
• Access to a comprehensive benefits package, including health insurance, 401(k), and paid time off.
• Professional development opportunities, with support for continuing education and career growth.

• To stand out, ensure your resume and cover letter highlight specific sales achievements and client success stories, particularly in the hospitality or SaaS industry.
• Develop a solid understanding of Olo's products and services, as well as the current trends and challenges in the restaurant technology sector.
• Practice your presentation skills, as the ability to communicate complex solutions simply and effectively is crucial for this role.
• Be prepared to discuss your experience with CRM tools, data analytics, and contract negotiations, as these are key components of the job.
• Show enthusiasm for technology and its application in the hospitality industry, and be ready to discuss how you stay updated with the latest developments.
• Consider creating a portfolio or examples of your work, such as sales strategies or client analyses, to demonstrate your skills and approach to potential employers.