Employee Experience Manager
WFA Digital Insight
The demand for skilled HR professionals has grown significantly in recent years, with a 25% increase in job postings for employee experience managers in the past year alone. As companies shift towards remote work, the need for experts who can navigate complex labor laws and create positive employee experiences has never been more pressing. Directive, a leading B2B marketing agency, is no exception, and their Employee Experience Manager role is a unique opportunity for HR professionals to make a real impact. With the company's focus on performance, innovation, and bold campaigns, this role requires a blend of operational excellence, agility, and creativity. Before applying, candidates should be aware of the importance of staying up-to-date with the latest HR trends, laws, and best practices, as well as the need for strong analytical and problem-solving skills.
Job Description
About the Role
The Employee Experience Manager is a critical role at Directive, responsible for managing HR operations, compliance, and employee experience across Canada and the US. As a key member of the HR team, this individual will play a vital role in ensuring smooth HR processes, compliance with local labor laws, and a positive employee experience. The ideal candidate will be a seasoned HR professional with a passion for maintaining and improving the HR function, and a strong ability to work collaboratively with various stakeholders.The role entails day-to-day HR operations, including maintaining accurate and up-to-date employee records, supporting onboarding and offboarding processes, and preparing HR documents. The Employee Experience Manager will also be responsible for ensuring the company's compliance with federal, provincial, and local employment laws and regulations, as well as reviewing policies and practices to maintain compliance.
Directive is a fast-paced, open, and entrepreneurial environment that requires someone who can think boldly, solve hard problems, and make bold brands impossible to ignore. The company's methodology, DiscoverabilityOS, aligns brand and demand to guide the ideal customer profile to choose the brand across every decision point. The Employee Experience Manager will need to thrive in this environment, working closely with various teams to bring thoughtful, adaptable solutions to life.
What You Will Do
- Maintain accurate and up-to-date employee records in HRIS systems for both Canadian and US employees
- Support onboarding and offboarding processes, including documentation, system setup, and general onboarding coordination
- Prepare HR documents such as employee verification letters, policy updates
- Respond to employee inquiries related to HR policies, benefits, and procedures
- Ensure the company's compliance with federal, provincial, and local employment laws and regulations
- Assist with audits and reporting requirements
- Track and manage work authorizations, visas
- Process US and Canadian payroll ensuring accurate data and timely processing
- Register in required Provinces/States
- Support benefits administration, including enrollments, changes
- Act as a liaison with benefits providers in Canada and the US
- Support employee engagement initiatives and internal communications
- Help coordinate HR-related events
- Promote an inclusive culture across countries
What We Are Looking For
- 5+ years of experience working in Human Resources
- Employee relations experience
- Payroll and tax knowledge
- Knowledge of a wide range of human resource practices, including compliance, leave management, benefits management, vendor relationships
- Ideally strong knowledge of both CAN and US HR practices
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Ability to act with integrity, professionalism, and confidentiality
- Thorough knowledge of employment-related laws and regulations
- Solid time management skills and strong ability to prioritize workload
- Ability to work in a fast-paced, open, entrepreneurial environment
Nice to Have
- Experience with HRIS systems
- Knowledge of Canadian and US labor laws
- Certification in HR, such as CHRP or SHRM
- Experience working in a remote environment
- Strong knowledge of Excel and other Microsoft Office tools
Benefits and Perks
- Competitive base salary
- Medical, dental, vision plans, disability, and life insurance coverage for you and your family
- Opportunity to work with a leading B2B marketing agency
- Collaborative and dynamic work environment
- Professional development opportunities
- Flexible work arrangements, including remote work options
- Access to cutting-edge technology and tools
- Recognition and reward for outstanding performance
How to Stand Out
- Tip: Make sure to highlight your experience with HRIS systems and knowledge of Canadian and US labor laws in your application.
- Be prepared to provide specific examples of how you have handled complex HR issues in the past.
- Show your passion for creating a positive employee experience and promoting an inclusive culture.
- Demonstrate your ability to work collaboratively with various stakeholders, including employees, managers, and benefits providers.
- Be prepared to discuss your knowledge of employment-related laws and regulations, as well as your experience with payroll and benefits administration.
- Tip: Use language from the job description in your resume and cover letter to show that you have the required skills and experience.
- Be prepared to talk about your experience working in a fast-paced, open, and entrepreneurial environment, and how you can thrive in this type of setting.
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