Employee Relations Specialist

About the Role

As an Employee Relations Specialist, you will work closely with the HR/PX team and Legal to ensure a consistent and integrated approach to supporting the business. You will also collaborate with business leaders to identify root causes, surface meaningful insights, and help connect the dots to broader organizational impact. This role offers a unique opportunity to develop expertise in ER case management, investigations, and performance management, while working with a distributed team.

The Employee Relations Specialist will be responsible for managing a portfolio of ER cases within the designated team, including conducting or supporting investigations, guiding performance management actions, and supporting involuntary separations. You will also partner closely with the Supervisor, Employee Relations & PX Compliance to ensure consistent handling, documentation, and resolution of ER matters in alignment with enterprise-wide practices.

What You Will Do

• Manage a portfolio of ER cases within the designated team, including conducting or supporting investigations into policy violations, interpersonal conflict, or misconduct
• Guide performance management actions, including documentation, corrective action plans, and terminations
• Support involuntary separations with attention to risk mitigation and organizational values
• Partner closely with the Supervisor, Employee Relations & PX Compliance to ensure consistent handling, documentation, and resolution of ER matters in alignment with enterprise-wide practices
• Collaborate with Sr HR Business Partners to align on people strategy, surface emerging themes, and ensure seamless support to the business
• Partner with Legal on escalated or high-risk cases to ensure compliance and mitigate risk
• Coach and advise managers on how to address behavior and performance issues early and effectively
• Facilitate training or targeted development for leaders, within designated team, to build skills in managing employee performance and conduct
• Analyze ER case data, flag recurring themes or risk areas, and translate these into meaningful trends, insights, and recommendations
• Communicate findings clearly and concisely to Head of HRBPs and business leaders with a focus on root cause and potential business impact
• Maintain accurate case documentation, track actions and timelines, and ensure alignment with policies, procedures, and legal requirements
• Review timecards to ensure adherence to travel time policy and identify potential discrepancies or policy violations

What We Are Looking For

• Bachelor's degree in Human Resources, Business Administration, or a related field
• 3-5 years of HR experience with at least 2 years in an employee relations role with direct case management responsibilities
• Demonstrated experience handling performance management, corrective actions, and investigations
• Strong understanding of employment law, workplace policy application, and HR best practices
• Prior experience partnering with Legal and senior HR team members
• Excellent judgment, discretion, and ability to manage sensitive and confidential information
• Skilled at identifying root causes, drawing insights from qualitative and quantitative data, and tailoring messaging to business audience
• Comfortable navigating ambiguity and influencing outcomes without formal authority
• Strong written and verbal communication skills; ability to craft clear summaries, reports, and talking points for leaders

Nice to Have

• Track record of working with teams that require high-touch support
• Comfortable balancing empathy with accountability
• Ability to create and lead small-scale training sessions and coaching conversations with managers
• Curious mindset with a desire to continuously learn and improve ER practices

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a distributed team and develop expertise in ER case management, investigations, and performance management
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work arrangements and remote work options
• Access to cutting-edge technology and tools
• Recognition and reward programs for outstanding performance

• To stand out as an Employee Relations Specialist, highlight your experience in handling complex ER cases and investigations, and demonstrate your ability to communicate effectively with stakeholders.
• When applying, make sure to tailor your resume and cover letter to the specific requirements of the role, and be prepared to provide examples of your experience in ER case management and performance management.
• During the interview process, be prepared to discuss your approach to navigating ambiguity and influencing outcomes without formal authority, and demonstrate your knowledge of employment law and HR best practices.
• Consider developing a portfolio of your work, including examples of ER cases you have managed and investigations you have conducted, to showcase your skills and experience to potential employers.
• When negotiating salary, be prepared to discuss your experience and qualifications, and highlight your ability to add value to the organization as an Employee Relations Specialist.
• Be aware of the potential risks and challenges associated with working in a high-maintenance team, and be prepared to discuss your approach to managing stress and maintaining a healthy work-life balance.