Engagement Director - Microsoft Azure

## About the Role The Engagement Director - Microsoft Azure role is a critical position that entails leading and guiding multiple complex, large-scale transformation engagements. This involves ensuring client success and delivering financial metrics, which is crucial for the growth and success of TTEC Digital. As a key member of the team, the Engagement Director will work closely with clients to understand their needs and develop tailored solutions to meet those needs. The role is 100% remote, with limited travel requirements to Vancouver, making it an ideal opportunity for professionals who value flexibility and work-life balance.

The Engagement Director will be responsible for managing client relationships and escalations, which requires strong communication and interpersonal skills. This involves building trust with clients, understanding their concerns, and developing effective solutions to address those concerns. The role also involves assisting in cross-sell and up-sell opportunities, driving customer satisfaction, and providing subject matter expertise and best practices.

The Engagement Director will be part of a team that is passionate about delivering exceptional results and making a meaningful impact. The team is collaborative, dynamic, and committed to excellence, and the ideal candidate will be someone who shares these values and is eager to contribute to the team's success.

## What You Will Do - Lead and guide multiple complex, large-scale transformation engagements, ensuring client success and delivering financial metrics - Manage client relationships and escalations, building trust and developing effective solutions to meet client needs - Assist in cross-sell and up-sell opportunities, driving customer satisfaction and providing subject matter expertise and best practices - Provide work direction and feedback to resources across multiple projects and programs, helping to develop their skills and expertise - Develop and implement strategies to drive business growth and expansion, identifying new opportunities and leveraging existing relationships - Collaborate with internal teams to develop and deliver tailored solutions that meet client needs, including sales, marketing, and delivery teams - Analyze market trends and competitor activity, identifying opportunities for growth and improvement - Develop and maintain a deep understanding of Microsoft Azure and its applications, staying up-to-date with the latest developments and advancements - Build and maintain strong relationships with clients, vendors, and partners, leveraging these relationships to drive business growth and expansion - Identify and mitigate risks, developing effective solutions to address potential issues and minimize their impact - Develop and manage budgets, forecasts, and financial reports, ensuring that the team is operating within budget and achieving its financial goals

## What We Are Looking For - 5+ years of experience in a leadership role, preferably in a digital transformation or consulting environment - Strong understanding of Microsoft Azure and its applications, including experience with cloud-based technologies and solutions - Proven track record of delivering complex, large-scale transformation engagements, with a focus on client success and financial metrics - Excellent communication and interpersonal skills, with the ability to build trust and develop effective relationships with clients and stakeholders - Strong business acumen, with the ability to analyze market trends and competitor activity, and develop strategies to drive business growth and expansion - Experience with cross-sell and up-sell opportunities, with a focus on driving customer satisfaction and providing subject matter expertise and best practices - Strong leadership and management skills, with the ability to provide work direction and feedback to resources across multiple projects and programs - Bachelor's degree in a related field, such as business, technology, or engineering

## Nice to Have - Experience with other cloud-based technologies, such as AWS or Google Cloud - Certification in Microsoft Azure, such as Azure Developer or Azure Solutions Architect - Experience with agile methodologies, such as Scrum or Kanban - Strong understanding of data analytics and business intelligence, with experience with tools such as Power BI or Tableau - Experience with cybersecurity and compliance, with a focus on ensuring the security and integrity of client data

## Benefits and Perks - Generous paid time off, with flexibility to take time off when needed - 401k matching retirement plan, with a competitive match rate - Opportunities for professional development and growth, including training and certification programs - Collaborative and dynamic work environment, with a focus on teamwork and innovation - Flexible work arrangements, including remote work options and flexible hours - Access to the latest technologies and tools, including Microsoft Azure and other cloud-based solutions - Comprehensive benefits package, including health, dental, and vision insurance - Employee recognition and rewards programs, with a focus on recognizing and rewarding outstanding performance

- Tip: Develop a strong understanding of Microsoft Azure and its applications, including experience with cloud-based technologies and solutions.

• Tip: Highlight your ability to build trust and develop effective relationships with clients and stakeholders, including experience with client management and escalations.
• Tip: Emphasize your experience with cross-sell and up-sell opportunities, including driving customer satisfaction and providing subject matter expertise and best practices.
• Tip: Be prepared to discuss your experience with agile methodologies, such as Scrum or Kanban, and your ability to work in a fast-paced, dynamic environment.
• Tip: Show a willingness to learn and adapt, including a commitment to ongoing professional development and growth.
• Tip: Develop a strong portfolio that showcases your skills and experience, including case studies and testimonials from previous clients or employers.
• Tip: Be prepared to negotiate salary and benefits, including a clear understanding of your worth and the value you can bring to the organization.