Engagement Manager - Technical

About the Role

The successful candidate will be a technically-minded project manager or Customer Success Manager who can navigate both strategic marketing programs and hands-on technical implementations. You will act as the primary liaison between clients and internal teams, translating client goals into actionable deliverables and ensuring seamless coordination between cross-functional teams.

Apply Digital's Marketing Services division is a rapidly expanding full-service Martech team with team members in the US, Europe, LATAM, and Asia. As a personalization agency, the company bridges the gap between creative, marketing, and strategy, specializing in cross-channel content strategy, creation, and distribution.

What You Will Do

• Serve as the primary point of contact for clients, ensuring all deliverables are aligned to business goals, KPIs, and executed on time and at high quality.
• Translate client goals into actionable marketing objectives, roadmaps, and measurable deliverables.
• Lead cross-functional teams to deliver integrated MarTech programs that drive measurable impact.
• Oversee project execution across multiple workstreams, ensuring clarity in scope, timelines, priorities, and dependencies.
• Track all work in project management tools and partner with internal teams to ensure appropriate resourcing, balanced workloads, and on-time delivery of assets.
• Maintain visibility into team capacity and allocation, partnering with Engagement Coordinators to ensure work is assigned based on availability, skillset, and priority.
• Identify risks or roadblocks that may impact delivery, timelines, or quality, and proactively drive resolution plans with internal teams.
• Monitor account health, ensuring work aligns with scope, timelines, and overall delivery expectations.
• Support budget awareness and efficient delivery by aligning work to agreed scope and flagging potential over-servicing or misaligned effort.
• Partner with clients and internal teams to continuously improve campaign performance through testing, insights, and optimization.
• Manage technically complex engagements, such as CDP implementations and MarTech data architecture projects, coordinating closely with Solutions Architects and engineers.

What We Are Looking For

• 3+ years of experience in a similar role, preferably in a marketing or MarTech environment.
• Strong technical skills, including proficiency in Salesforce and Excel.
• Excellent project management skills, with the ability to lead cross-functional teams and manage multiple projects simultaneously.
• Strong communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
• Experience with MarTech implementations, data audits, and CDP integrations.
• Strong analytical and problem-solving skills, with the ability to identify risks and drive resolution plans.
• Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines.
• Strong attention to detail, with the ability to maintain high-quality deliverables and ensure seamless execution.

Nice to Have

• Experience with mobile SDK setups and data architecture projects.
• Knowledge of marketing automation platforms and CRM systems.
• Certification in Salesforce or other relevant technologies.
• Experience working in a remote or distributed team environment.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with top brands and contribute to complex projects.
• Collaborative and dynamic work environment.
• Professional development opportunities, including training and certification programs.
• Flexible working hours and remote work options.
• Access to the latest marketing and MarTech tools and technologies.
• Recognition and reward for outstanding performance and contributions.

• Tip: Highlight your technical skills, particularly in Salesforce and Excel, to stand out in the application process.
• Tip: Be prepared to showcase your experience in managing complex projects and leading cross-functional teams.
• Tip: Research Apply Digital's work with top brands and be prepared to discuss how your skills and experience align with the company's goals and values.
• Tip: Emphasize your ability to communicate technical concepts to non-technical stakeholders and vice versa.
• Tip: Prepare to discuss your experience with data analysis and interpretation, and how you can apply these skills to drive campaign performance and optimization.
• Tip: Show enthusiasm for the MarTech industry and a willingness to continuously learn and adapt to new technologies and trends.