Engagement Manager (US - ET)

About the Role

Chooose is a rapidly growing company with offices in Miami and Oslo, and remote employees across the US and Europe. The company has raised $50M from leading venture capital and strategic investors and is relentlessly focused on delivering enterprise software products to enable customers to drive lower carbon fuel adoption.

What You Will Do

• Own total responsibility for a portfolio of key enterprise customers within the aviation, energy, and logistics sectors.
• Become the expert on the customer's SAF program, thoroughly understanding the customer's program objectives and guiding how the customer leverages the Chooose platform to reach these objectives.
• Cultivate high-trust relationships with key stakeholders across our customer organizations, functioning as the customer's trusted advisor.
• Drive customer success, assessing, clarifying, and validating customer needs and new commercial expansion opportunities on an ongoing basis.
• Maintain a balanced approach and multiple perspectives, enabling commercial growth while considering Chooose's commitment to enabling long-term, high-integrity climate action.
• Manage complex software deployments, supported by an assigned Technical Implementation Manager and other key resources.
• Refine our playbook, driving continuous improvement across Technical Implementation, Customer Operations, and Customer Success functions.
• Collaborate with multiple Chooose teams to execute the operational tasks needed to achieve program objectives on time and with high quality.
• Proactively and continually educate yourself on the carbon-related requirements and market trends impacting our customers and the sectors in which we operate.

What We Are Looking For

• Bachelor's or Master's degree from an accredited institution, ideally in the hard sciences.
• Minimum of 4 years of demonstrated success in management consulting, SaaS implementation, enterprise project management, or similar.
• Experience in enterprise software organizations relating to carbon markets, fuel markets, or carbon accounting is a plus.
• Technical capability, with the ability to help customers solve business and technical problems and comfort with technical and highly configurable SaaS solutions.
• Strong understanding of customer needs and a passion for driving growth through innovative solutions.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• Strong problem-solving and analytical skills, with the ability to think critically and outside the box.

Nice to Have

• Experience with customer relationship management (CRM) software and project management tools.
• Knowledge of the aviation and energy sectors, with a understanding of the challenges and opportunities facing these industries.
• Certification in a relevant field, such as sustainability or energy management.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with a leader in the sustainable energy sector.
• Collaborative and dynamic work environment, with a team of experienced professionals.
• Professional development opportunities, with a focus on ongoing learning and growth.
• Flexible work arrangements, with the ability to work remotely.
• Access to the latest technology and tools, with a focus on innovation and experimentation.

• Develop a strong understanding of the customer's needs and pain points, and be prepared to articulate how Chooose's solutions can address these challenges.
• Highlight your technical expertise and experience with SaaS solutions, and be prepared to provide examples of how you have used these skills to drive customer success.
• Showcase your ability to build strong relationships with customers and internal stakeholders, and highlight your excellent communication and interpersonal skills.
• Be prepared to discuss your experience with project management and implementation, and highlight your ability to manage complex software deployments.
• Research the company and the industry, and be prepared to discuss your understanding of the challenges and opportunities facing the sustainable energy sector.
• Be prepared to provide examples of your problem-solving and analytical skills, and highlight your ability to think critically and outside the box.
• Consider creating a portfolio or case studies that demonstrate your experience and skills, and be prepared to share these with the interviewer.