Engagement Specialist - Davita IKC - Cumberland, MD

About the Role

The daily schedule for this position is Monday through Friday, with flexibility to accommodate patient availability. While the role is currently remote, the company may transition to a hybrid-remote model in the future, emphasizing the importance of in-person patient care. Candidates should have a quiet, private office space with high-speed internet to support efficient use of all programs.

What You Will Do

• Facilitate Comprehensive Health Evaluations (CHE) in nephrology offices, dialysis clinics, or via telehealth
• Coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling
• Schedule telehealth CHEs for patients unable to attend in-person appointments
• Welcome new patients to the program and collect any new concerns from existing patients, escalating to RN or Nurse Practitioner as needed
• Maintain accurate documentation and communicate patient updates to the care team
• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
• Organize outreach efforts by urgency and importance to maximize patient impact

What We Are Looking For

• High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred
• Previous experience in customer service, patient-facing, or telephonic outreach roles preferred
• Prior healthcare experience is beneficial but not required
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Strong verbal and written communication skills, active listening, and motivational engagement techniques
• Highly organized with excellent time management and follow-through abilities
• Ability to work both autonomously and collaboratively with care team members

Nice to Have

• Experience with care coordination or case management
• Knowledge of healthcare systems and regulations
• Certification in a related field, such as patient navigation or health coaching

Benefits and Perks

• Opportunity to directly impact patient care and engagement for complex chronic conditions
• Be part of a mission-driven, collaborative care team
• Flexible hybrid schedule with opportunities for professional growth
• Supportive environment that values innovation, communication, and patient-centered care
• Access to comprehensive benefits package, including health insurance, retirement plans, and paid time off
• Remote work stipend and resources to support home office setup

• To stand out, highlight your experience in patient-facing roles and ability to build trust with patients and caregivers.
• Ensure you have a strong understanding of Microsoft Excel, as intermediate proficiency is required.
• Showcase your organizational skills by describing how you manage multiple tasks and prioritize outreach efforts.
• When applying, tailor your resume and cover letter to the specific job description, emphasizing relevant customer service, healthcare, or telephonic outreach experience.
• Prepare for interviews by practicing responses to common behavioral questions, such as how you handle difficult patient situations or prioritize tasks in a fast-paced environment.
• Consider including examples of successful patient engagement strategies you've implemented in previous roles, demonstrating your ability to drive positive health outcomes.