Engineering Manager, Merchant Experience
WFA Digital Insight
As the demand for seamless customer experiences grows, companies like Recharge are at the forefront of innovation. With a 25% increase in subscription services in the last year, the need for skilled engineering managers who can drive retention and revenue growth is on the rise. Recharge stands out for its relentless product innovation and focus on ease of use, making it an attractive opportunity for those interested in shaping the future of commerce. Candidates should be prepared to showcase their technical expertise, particularly in React and Python, as well as their ability to lead cross-functional teams and embrace AI tooling.
Job Description
About the Role
The Engineering Manager, Merchant Experience at Recharge will play a pivotal role in enhancing the end-user experience for merchants. This involves overseeing two squads: one focused on data analytics products and experience, and the other on design systems and the merchant portal. The successful candidate will be responsible for prioritizing the delivery of new features, ensuring compliance with design patterns, and continually developing the skills of their direct reports. Given the cross-functional nature of this role, the ability to collaborate effectively with product, design, and data teams is crucial.The role requires a deep understanding of software development, preferably with recent experience as an independent contributor. The Engineering Manager will be expected to stay close to the work, reading code, participating in MR reviews, and distinguishing between hard problems and stuck engineers. The current tech stack includes React, Python, Flask, Looker, CloudSQL/MySQL GCP, Splunk, and Sentry.
What You Will Do
- Directly manage 6 engineers across two squads with distinct technical profiles
- Stay engaged in MRs, technical decisions, and day-to-day engineering quality
- Actively unblock engineers - technically and organizationally
- Partner cross-functionally with product and stakeholders while protecting team focus and quality
- Experiment with and help establish AI tooling practices that scale your team’s output
- Prioritize and deliver new features to continually improve the merchant experience
- Ensure compliance with design patterns and standards
- Develop and implement strategies for growing the skills of your direct reports
- Collaborate with cross-functional teams to build consensus and drive projects forward
- Stay updated with the latest trends and technologies in AI tooling and its applications in software development
What We Are Looking For
- Prior experience shipping production software, preferably recently as an independent contributor
- Comfort in React or Python codebases, with a preference for both
- A strong technical background with the ability to read code, not just tickets
- A bias to action with a low tolerance for ambiguity sitting unresolved
- Genuine curiosity about how LLMs and AI tooling are changing how engineers work
- Experience in managing engineers and technical teams
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- Experience with AI tooling and practices is a plus
Nice to Have
- Experience with CloudSQL/MySQL GCP, Splunk, and Sentry
- Knowledge of Looker and data analytics
- Familiarity with design systems and merchant portals
- Certification in engineering management or a related field
- Experience working with cross-functional teams including product and design
Benefits and Perks
- Competitive compensation package
- Opportunity to work with a leading subscription platform
- Collaborative and dynamic work environment
- Professional development opportunities
- Flexible working hours and remote work options
- Access to the latest technologies and tools
- Health and wellness programs
- Retirement savings plan
- Paid time off and holidays
How to Stand Out
- Showcase your ability to lead technical teams and drive engineering projects forward with a strong portfolio or examples from past experiences.
- Be prepared to discuss your experience with AI tooling and how you see it impacting software development and team efficiency.
- Highlight any experience you have with React, Python, or similar technologies, and be ready to discuss your technical expertise.
- Demonstrate your understanding of design patterns and your ability to ensure compliance within a team.
- Prepare examples of how you have unblocked engineers or solved technical problems in the past.
- Research Recharge and its mission to build the future of commerce around customer retention, and be ready to discuss how your skills and experience align with this goal.
- Consider reaching out to current or former employees to gain insights into the company culture and what makes a successful candidate.
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