(English C1 and native Spanish) Customer Support Consultant (remote, LATAM)
WFA Digital Insight
As remote work continues to thrive, the demand for skilled customer support professionals has skyrocketed. With the rise of SaaS and tech companies, the need for experts who can provide outstanding customer experiences has grown exponentially. In 2025, the demand for customer support specialists increased by 25%, and this trend is expected to continue. SupportYourApp, a leader in Intelligent Support-as-a-Service, is looking for a Customer Support Consultant to join their team. This role stands out due to the company's commitment to employee growth and development, as well as its inclusive international environment. Before applying, candidates should be aware that native Spanish and advanced English skills are required, and experience with CRM systems like HubShot is a plus.
Job Description
About the Role
The Customer Support Consultant role at SupportYourApp is an exciting opportunity for those who thrive in fast-paced, dynamic environments. As a key member of the customer support team, you will be responsible for delivering top-notch support to clients via phone, chat, and email. Your primary goal will be to resolve customer inquiries and incidents in a timely and professional manner, ensuring that customers have an exceptional experience with the company. You will be working remotely from Argentina, and your schedule will be fixed, allowing you to plan your day effectively.The role entails working closely with internal teams to resolve operational challenges and providing feedback to improve processes. You will also be responsible for keeping up with evolving tools and technology, handling sensitive customer data with care and security, and applying the latest customer happiness practices. As a Customer Support Consultant, you will be an integral part of the company's mission to deliver secure customer and technical support to tech companies and industry leaders.
SupportYourApp operates globally, supporting clients in 60 languages across diverse industries. The company's People First management approach prioritizes employee growth and development, and you will have the opportunity to master new skills and achieve challenging goals. With a strong focus on work-life balance, the company offers a range of benefits, including flexible working hours, opportunities for professional growth, and a culture built on trust.
What You Will Do
- Deliver outstanding customer support via phone calls, chats, and emails
- Address customer inquiries, including check-ins and access issues
- Resolve incidents, such as A/C issues and neighbor complaints
- Assist with support ticket backlog and ensure timely resolutions
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain a deep understanding of client solutions and meet KPIs
- Support internal teams to resolve operational challenges
- Collaborate with colleagues to share knowledge and best practices
- Participate in training and development programs to improve skills and knowledge
What We Are Looking For
- Native Spanish and advanced (C1) English communication skills
- At least 1 year of experience in customer service and hospitality
- Experience with CRM systems, such as HubSpot or Aircall
- Strong analytical thinking and research skills
- Positive, proactive, and responsible attitude
- Personal computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
- Strong problem-solving skills and ability to work under pressure
- Ability to work independently and as part of a team
- Excellent communication and interpersonal skills
Nice to Have
- Experience in hospitality
- Knowledge of customer support software and tools
- Certification in customer service or a related field
- Experience working in a remote team environment
Benefits and Perks
- Fixed schedule with opportunities for flexible working hours
- Opportunity to cooperate fully remotely
- Inclusive international environment with a diverse team
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Internal health policy and access to wellness programs
- Responsive leadership interested in employee development and long-lasting cooperation
- Greenhouse conditions for self-development and growth
- A culture built on trust, with no time-tracking requirements
- Access to training and development programs to improve skills and knowledge
- Opportunities for professional growth and career advancement
About the Company
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders to deliver secure customer and technical support. With over 1300 specialists delivering exceptional customer experiences, the company operates globally, supporting clients in 60 languages across diverse industries. SupportYourApp prioritizes employee growth and development, with a strong focus on work-life balance and a culture built on trust. The company offers a range of benefits, including flexible working hours, opportunities for professional growth, and a comprehensive internal health policy.How to Stand Out
- Ensure you have a strong understanding of CRM systems, such as HubSpot, and be prepared to provide examples of how you have used these systems in previous roles.
- Highlight your experience in customer service and hospitality, and be prepared to provide specific examples of how you have handled difficult customer situations.
- Make sure you have a reliable computer and internet connection, as you will be working remotely and will need to be able to access company systems and tools.
- Be prepared to discuss your experience working in a team environment and how you handle conflict or difficult situations.
- Research the company and its values, and be prepared to discuss how you align with these values and how you can contribute to the company's mission.
- Practice your English language skills, as advanced English is required for this role.
- Be prepared to discuss your experience with customer support software and tools, and how you have used these to resolve customer issues.
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