Enrollment Manager
AI & Machine Learning
Excel
WFA Digital Insight
As the remote job market continues to grow, demand for skilled enrollment managers has increased by 25% in the past year. With the rise of digital benefits platforms, companies are looking for experts who can navigate complex systems and provide top-notch customer service. Careers, a leading company in the industry, is no exception. With a strong focus on employee satisfaction and retention, they're seeking an Enrollment Manager who can lead their benefits enrollment and support teams to success. Candidates should have a solid understanding of employee benefits, excellent communication skills, and experience with benefits enrollment software. Before applying, consider how your skills and experience align with the company's PeopleFirst culture and values.
Job Description
About the Role
The Enrollment Manager is a critical position at Careers, responsible for leading the benefits enrollment and support teams to provide superior customer service to clients' employees. This role requires a unique blend of technical expertise, leadership skills, and attention to detail. As an Enrollment Manager, you will work closely with the Director of Enrollment Services to plan and execute enrollment strategies, develop benefits communication and engagement plans, and troubleshoot issues with benefits enrollment platforms. The ideal candidate will have a deep understanding of employee benefits, experience with benefits enrollment software, and a strong track record of managing teams and providing excellent customer service. If you're a motivated and detail-oriented professional looking to make a difference in the industry, this could be the perfect opportunity for you. As a key member of the enrollment services team, you will be responsible for managing the day-to-day operations of the benefits enrollment process, including leading implementation meetings, developing training guidelines, and resolving enrollment issues.What You Will Do
- Lead the benefits enrollment and support teams to provide superior customer service to clients' employees
- Work with the Director of Enrollment Services to plan overall enrollment strategy for onsite and call center enrollments
- Develop benefits communication and engagement strategies to educate clients' employees about their benefits options
- Prepare enrollment training guidelines and review materials for benefits counselors
- Troubleshoot and resolve enrollment issues in benefits enrollment platforms such as Employee Navigator, ADP, Workday, UKG, etc.
- Train, coach, and support onsite and call center benefits counselors to ensure they have the knowledge and skills needed to provide excellent customer service
- Manage and create processes for onsite and call center enrollments, including support ticket systems and texting platforms
- Calculate post-enrollment annual premium and expenses for clients
- Manage and maintain multiple call center software platforms, including call center phone software and appointment scheduling software
- Provide onsite and call center analytics for call center activity and productivity
- Work directly with brokers and HR managers to establish processes and maintain expectations for existing clients and new hire enrollments
What We Are Looking For
- At least 3 years of experience in employee benefits or a related field
- Excellent communication and leadership skills, with the ability to motivate and manage teams
- Strong attention to detail and analytical skills, with the ability to troubleshoot and resolve complex enrollment issues
- Experience with benefits enrollment software, including Employee Navigator, ADP, Workday, UKG, etc.
- Strong customer service skills, with the ability to provide superior service to clients' employees
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects
- Strong organizational and time management skills, with the ability to meet deadlines and manage multiple projects
- Bachelor's degree in a related field, such as business administration or human resources
Nice to Have
- Experience with call center software and technology, including call center phone software and appointment scheduling software
- Certification in employee benefits or a related field, such as CEBS or GBA
- Experience with digital benefits microsites and other benefits communication tools
- Knowledge of benefits laws and regulations, including ERISA and ACA
Benefits and Perks
- Competitive salary and bonus structure
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holidays
- Exclusive discount programs and perks
- Opportunities for professional development and growth
- Remote work options and flexible scheduling
- Access to cutting-edge technology and tools
- Collaborative and dynamic work environment
- Recognition and reward programs for outstanding performance
How to Stand Out
- Be prepared to discuss your experience with benefits enrollment software and your ability to troubleshoot and resolve complex enrollment issues.
- Highlight your leadership and management skills, including your ability to motivate and manage teams.
- Show examples of your excellent customer service skills, including times when you had to resolve difficult or complex issues.
- Research the company's PeopleFirst culture and values, and be prepared to discuss how your skills and experience align with these values.
- Consider creating a portfolio or samples of your work, including benefits communication and engagement strategies or training materials.
- Don't be afraid to ask questions during the interview process, including questions about the company culture, benefits, and opportunities for growth and development.
- Be honest and transparent about your experience and skills, and be prepared to provide specific examples of your accomplishments.
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