Enrollment Specialist

About the Role

The role is based in the United States, with a preference for candidates in the Eastern Time Zone, allowing for a remote work arrangement that fits the company's flexible and supportive culture. Bright Horizons emphasizes the importance of work-life balance, understanding that happy employees make for happy families and, in turn, more successful careers.

In this position, the Enrollment Specialist will be the primary point of contact for various stakeholders, requiring strong communication and interpersonal skills. The ability to work independently, prioritize tasks, and maintain a high level of organization will be essential in achieving the role's objectives.

What You Will Do

• Ensure timely transitions are executed to enable Enrollment Managers to extend offers further into the future, maintaining a smooth flow of the enrollment pipeline.
• Regularly update and maintain Requested Enrollment information to maximize actionable opportunities and improve forecasting accuracy.
• Frequently update space availability to provide real-time, accurate data for the contact center to better support prospective families.
• Provide portfolio coverage for Enrollment Managers during absences, ensuring consistent communication with families and seamless enrollment management.
• Serve as a resource to families, answering questions and addressing concerns when Enrollment Managers are unavailable.
• Generate and distribute regular enrollment activity reports for center directors, keeping them informed of key metrics, opportunities, and pipeline progress.
• Collaborate with center directors to address enrollment opportunities and support strategic decision-making.
• Participate in special projects as assigned, contributing to initiatives that enhance enrollment efficiency and customer experience.
• Conduct proactive outreach based on identified opportunities, ensuring families remain engaged and informed throughout the enrollment process.

What We Are Looking For

• 1 year of experience in customer service, data management, or operations support.
• Bachelor's Degree (3 additional years of experience in customer service, data management, or operations support would be considered in lieu of an applicable degree).
• Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines.
• Exceptional attention to detail and accuracy in data entry and reporting.
• Excellent written and verbal communication skills, with a customer-focused mindset.
• Proficiency in CRM systems and tools (e.g., Salesforce), as well as Microsoft Office and Google Suite.
• Ability to work independently and as part of a collaborative team.

Nice to Have

• 2 or more years of experience in customer service, data management, or operations support.
• Experience with education or childcare services.
• Knowledge of additional CRM systems or software relevant to the role.

Benefits and Perks

• Competitive hourly rate between $20.67 – $22.11 per hour.
• Opportunities for career growth and professional development within a leading education and care company.
• Collaborative and supportive work environment with a focus on work-life balance.
• Access to a range of benefits that support the well-being of employees and their families.
• The chance to be part of a community that makes a real difference in the lives of families and children.

• Highlight your experience with CRM systems like Salesforce and Microsoft Office to demonstrate your proficiency in data management and operations support.
• Showcase your customer service skills through specific examples of how you have efficiently and effectively supported families or customers in previous roles.
• Emphasize your ability to work independently and as part of a team, highlighting times when you have successfully managed multiple tasks and priorities.
• Prepare examples of proactive outreach and how you have maintained engagement with stakeholders or customers in a remote work setting.
• Be ready to discuss your understanding of the importance of work-life balance and how you prioritize your own well-being to maintain productivity and job satisfaction.
• Research the company culture and be prepared to explain why you are a good fit for Bright Horizons' mission and values.
• Negotiate based on your research of the market rate for similar roles, and don't hesitate to ask about benefits and perks that support your career and personal goals.