Enrollment/Billing Supervisor - Evernorth - Remote

About the Role

As a key member of the team, the Enrollment/Billing Supervisor will be responsible for planning and organizing departmental resources, developing consistent processes, and establishing performance standards. This role will also involve auditing staff performance, identifying areas for improvement, and implementing process enhancements.

The Revenue Cycle Team is a dynamic and growing team, and the Enrollment/Billing Supervisor will play a critical role in ensuring that the team is working efficiently and effectively. The team is committed to providing excellent customer service, and the Enrollment/Billing Supervisor will be responsible for ensuring that all billing operations are aligned with this goal.

What You Will Do

• Manage assigned book of business to ensure that goals are achieved
• Plan and organize departmental resources, including people, equipment, and supplies
• Develop consistent processes and establish performance standards
• Assist with hiring, training, and developing staff
• Ensure that departmental productivity, compliance, and quality standards are met
• Audit staff performance as needed
• Identify problems, define alternatives, and recommend solutions for process improvements
• Review and update policies and procedures as needed
• Openly and consistently communicate with other departments, payers, and vendors
• Develop and maintain relationships with key stakeholders, including payers and vendors
• Analyze and resolve complex billing issues

What We Are Looking For

• 3+ years of experience in healthcare billing
• Strong leadership skills and experience managing a team
• Proficiency in the Microsoft Suite, including Excel, Word, and Outlook
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong analytical and problem-solving skills
• Experience with compliance regulations, including HIPAA
• Bachelor's degree in a related field, such as healthcare administration or business

Nice to Have

• Experience with electronic health records (EHRs) and practice management systems (PMS)
• Certification in medical billing or a related field
• Experience with data analysis and reporting
• Knowledge of revenue cycle management principles and practices

Benefits and Perks

• 401(k) company match
• Company-paid life insurance
• Tuition reimbursement
• 18 days of paid time off per year
• Paid holidays
• Medical, vision, and dental insurance
• Well-being and behavioral health programs
• Remote work options and flexible work arrangements
• Opportunities for professional development and growth
• Access to a network of healthcare professionals and industry experts

• Make sure to highlight your experience with healthcare billing and compliance regulations in your application and during the interview process.
• Be prepared to provide specific examples of how you have managed complex billing issues and improved process efficiencies in previous roles.
• Familiarize yourself with The Cigna Group's company culture and values, and be prepared to discuss how your skills and experience align with these values.
• Consider obtaining certifications in medical billing or related fields to demonstrate your expertise and commitment to the field.
• Practice your communication and interpersonal skills, as these are critical components of the Enrollment/Billing Supervisor role.
• Research the current market trends and salary ranges for similar roles to ensure you are prepared for salary negotiations.