Enterprise Account Manager: Hospitality, Food and Beverage

About the Role

The Access Group is a leading provider of business management software, and this role offers the opportunity to work with a wide range of customers and industries. You will be part of a dynamic team that is passionate about delivering exceptional customer experiences, and you will have the opportunity to contribute to the company's continued growth and success.

As an Enterprise Account Manager, you will be expected to work independently, with a high degree of autonomy and responsibility. You will be managing a portfolio of large enterprise customers, and you will be responsible for developing and executing account plans that drive growth and retention. You will also be working closely with internal teams, including Customer Success, Solutions Engineering, and Product, to ensure that customers receive the best possible service and support.

What You Will Do

• Own and manage a portfolio of large enterprise customers, with a focus on building strong relationships and driving business growth
• Develop and execute account plans that drive growth and retention, with a focus on understanding customer needs and identifying opportunities for expansion
• Work closely with internal teams, including Customer Success, Solutions Engineering, and Product, to deliver tailored solutions and ensure customer satisfaction
• Build and maintain strong relationships with senior stakeholders, including CEOs, CFOs, and IT Directors
• Identify and pursue new business opportunities, with a focus on expanding existing relationships and identifying new areas for growth
• Develop and deliver business reviews and presentations, with a focus on showcasing value and return on investment
• Negotiate contracts and pricing agreements, with a focus on driving revenue growth and ensuring customer satisfaction
• Collaborate with internal teams to develop and implement strategic plans, with a focus on driving business growth and ensuring customer satisfaction
• Travel up to 15% of the time, with a focus on meeting with customers and attending industry events

What We Are Looking For

• 5+ years of experience in enterprise account management, customer success, or relationship-based sales
• Proven track record of retaining and growing large enterprise accounts, with a focus on building strong relationships and driving business growth
• Strong commercial acumen, with the ability to identify expansion opportunities and lead renewal negotiations
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with senior stakeholders
• Proficiency in Salesforce CRM and tools such as Claude, Clari, or LinkedIn Sales Navigator
• Experience working in the Hospitality, Food and Beverage sector, with a focus on understanding industry trends and challenges
• Strong analytical and problem-solving skills, with the ability to analyze data and develop insights that drive business growth
• Bachelor's degree or equivalent professional experience, with an MBA being a plus

Nice to Have

• Experience working with account management or success methodologies, such as QBR frameworks, MEDDPICC, or success planning
• Familiarity with cloud solutions and AI software, with a focus on understanding how these technologies can drive business growth
• Experience working in a fast-paced and dynamic environment, with a focus on adapting to changing circumstances and priorities
• Strong networking skills, with the ability to build relationships with senior stakeholders and industry leaders

Benefits and Perks

• Competitive salary and commission structure, with a focus on driving revenue growth and ensuring customer satisfaction
• 22 days paid time off, plus 11 company paid holidays
• Medical, dental, and vision insurance, with a focus on ensuring the health and well-being of employees
• 5% 401(k) company match, with a focus on supporting employee retirement goals
• Opportunity to work with a leading provider of business management software, with a focus on driving business growth and innovation
• Collaborative and dynamic work environment, with a focus on supporting employee growth and development
• Flexible working arrangements, with a focus on supporting work-life balance and employee well-being
• Professional development opportunities, with a focus on supporting employee growth and career advancement
• Access to cutting-edge technologies and tools, with a focus on driving business growth and innovation
• Recognition and reward programs, with a focus on recognizing and rewarding employee achievements and contributions

• Tip: Make sure you have a strong understanding of the Hospitality, Food and Beverage sector, and be prepared to showcase your knowledge and expertise during the interview process.
• Be prepared to provide specific examples of your experience in enterprise account management, and highlight your ability to build strong relationships and drive business growth.
• Take the time to research The Access Group and its products, and be prepared to ask informed questions during the interview process.
• Emphasize your ability to work independently and manage multiple priorities, and highlight your strong analytical and problem-solving skills.
• Be prepared to discuss your experience with Salesforce CRM and other sales tools, and highlight your ability to analyze data and develop insights that drive business growth.
• Tip: Don't be afraid to ask about the company culture and values, and be prepared to discuss how you can contribute to the team's success.
• Be prepared to provide examples of your experience working in a fast-paced and dynamic environment, and highlight your ability to adapt to changing circumstances and priorities.