Enterprise Account Manager

About the Role

Day-to-day, the Enterprise Account Manager will act as the primary point of contact between Qualifacts and its customers, facilitating communication and collaboration across different departments to ensure that customer needs are met and that Qualifacts' solutions are fully utilized to their potential. This involves a high degree of strategic thinking, problem-solving, and conflict resolution, as well as the ability to work independently and manage multiple accounts simultaneously.

The role is also heavily focused on driving business growth through the identification and pursuit of new sales opportunities within existing accounts. This requires a thorough understanding of each customer's current and future needs, as well as the ability to articulate the value proposition of Qualifacts' solutions in a way that resonates with key decision-makers.

What You Will Do

• Act as the Single Point of Contact (SPOC) for key business contacts within existing accounts, ensuring seamless communication and issue resolution.
• Understand and communicate key performance metrics and partnership outcomes to customers and internal stakeholders.
• Identify customer requirements, uncover potential roadblocks, and coordinate with internal resources to deliver solutions and meet contractual commitments.
• Manage all commercial relationship items, including contract management, pricing negotiation, renewals, mergers and acquisitions, and expansion opportunities.
• Develop, communicate, and maintain comprehensive account plans that align with customer goals and Qualifacts' business objectives.
• Collaborate with Customer Success Managers to deliver regular business reviews and ensure high levels of customer satisfaction.
• Develop and maintain strong relationships with customer champions and referral programs to expand Qualifacts' presence within existing accounts.
• Analyze account potential, initiate, develop, and close new sales opportunities within existing customer bases.
• Prepare and present sales proposals, product enhancements, and new service introductions to customers.
• Administer Salesforce and ensure data integrity, reporting, and forecasting accuracy.
• Partner with the contracts team and revenue operations to ensure transparency and compliance in all customer contracting activities.

What We Are Looking For

• Minimum of 8 years of sales and/or account management experience, preferably in the healthcare or software industries.
• Bachelor's degree in a relevant field; advanced degrees are a plus.
• Proven track record of achieving sales targets and key performance indicators in a fast-paced, dynamic environment.
• Strong understanding of the healthcare industry, including trends, challenges, and regulatory requirements.
• Experience with Salesforce or similar CRM systems, with the ability to leverage these tools to drive sales strategy and customer engagement.
• Excellent communication, negotiation, and interpersonal skills, with the ability to build trust and rapport with customers at all levels.
• Strategic thinker with strong problem-solving abilities, conflict resolution skills, and attention to detail.
• Ability to work independently and as part of a team, with a high degree of self-motivation and discipline.
• Proficiency in Microsoft Suite and other productivity tools.

Nice to Have

• Previous experience working with behavioral health, rehabilitative, and human services providers.
• Knowledge of healthcare information technology, including electronic health records (EHRs) and practice management systems.
• Experience with data analysis and interpretation, particularly in the context of sales performance and customer behavior.
• Certification in sales, account management, or a related field.

Benefits and Perks

• Competitive salary and bonus structure, with opportunities for growth based on performance.
• Comprehensive health insurance package, including medical, dental, and vision coverage.
• 401(k) or similar retirement savings plan with employer matching.
• Generous paid time off (PTO) policy, including vacation days, sick leave, and holidays.
• Remote work stipend to support home office setup and productivity.
• Opportunities for professional development and continuing education, including industry conferences and workshops.
• Access to cutting-edge technology and tools, including the latest versions of Salesforce and other software applications.
• Collaborative and dynamic work environment with a team of experienced professionals who are passionate about healthcare and technology.

• Highlight your Salesforce expertise: Showcase your proficiency in Salesforce, including any certifications or specific experience with CRM systems in the healthcare industry.
• Emphasize your customer-centric approach: Demonstrate your ability to understand and meet customer needs, with examples from your past experience in sales or account management.
• Prepare to talk about industry trends: Come prepared to discuss current trends and challenges in the healthcare industry, and how you see Qualifacts' solutions addressing these needs.
• Be ready to provide specific sales examples: Prepare concrete examples of your sales achievements, including how you identified opportunities, built relationships, and closed deals.
• Show your strategic thinking: Be prepared to discuss your approach to strategic account planning, including how you analyze customer potential, develop sales strategies, and measure success.
• Ask informed questions: Prepare a list of thoughtful questions to ask the interviewer about the role, the company, and the future of Qualifacts in the healthcare industry.