Enterprise Application AI Architect

About the Role

The role requires a unique blend of technical execution and strategic systems thinking, utilizing integration fluency, AI literacy, and business empathy to create seamless connections between AI and enterprise operations. In line with Gusto's FY26 Enterprise Systems strategy, you will contribute to shifting ERP and Finance systems from reactive workflows to predictive, context-aware, and self-improving platforms, all while ensuring security, compliance, and measurable impact.

What You Will Do

• Translate business needs into AI workflows by partnering with Finance and Business Operations teams to identify automation opportunities and design agentic workflows that improve decision-making and reduce manual effort.
• Develop and maintain Model Context Protocols (MCPs) that securely and reliably connect enterprise systems such as NetSuite, Zuora, and Jira to AI agents, with clear documentation and optimization.
• Create and manage intelligent agents that execute or augment core enterprise processes such as onboarding, billing support, and compliance monitoring using large language models and orchestration frameworks.
• Govern the full lifecycle of MCPs and agents, ensuring adherence to enterprise data governance, privacy, and security standards, including SOX compliance, auditability, and appropriate access controls.
• Measure and optimize impact by defining and tracking KPIs such as automation adoption, efficiency gains, agent accuracy, reliability, and cost performance, and using those insights to guide iteration.
• Enable and influence the organization by partnering with IT, Security, and business stakeholders to build reusable AI frameworks, coach teams on AI integration, and foster a culture of innovation.
• Collaborate with cross-functional teams to identify areas for process improvement and implement AI-driven solutions that enhance scalability, efficiency, and decision-making.
• Stay updated with the latest advancements in AI and automation, applying this knowledge to continuously improve Gusto's enterprise applications ecosystem.

What We Are Looking For

• 5+ years of experience in AI architecture, enterprise applications, or a related field, with a proven track record of integrating AI and automation into enterprise workflows.
• Strong technical skills in areas such as AI frameworks, large language models, and orchestration platforms.
• Experience with enterprise systems such as NetSuite, Zuora, and Jira, and knowledge of how to integrate these systems with AI agents.
• Business acumen and the ability to understand and translate business needs into technical requirements.
• Excellent communication and collaboration skills, with the ability to work with cross-functional teams and stakeholders.
• Experience with agile development methodologies and version control systems such as Git.
• Strong problem-solving skills and the ability to adapt to changing priorities and deadlines.

Nice to Have

• Experience with cloud-based AI platforms and services such as AWS SageMaker or Google Cloud AI Platform.
• Knowledge of data governance, privacy, and security standards, including SOX compliance and auditability.
• Certification in AI or a related field, such as Certified AI Professional or Certified Data Scientist.
• Experience with DevOps practices and tools such as Docker, Kubernetes, and Jenkins.
• Familiarity with IT service management frameworks such as ITIL.

Benefits and Perks

• Competitive salary and equity package.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Flexible PTO policy and remote work arrangements.
• Access to cutting-edge technologies and tools.
• Professional development opportunities, including training, conferences, and workshops.
• Collaborative and dynamic work environment with a team of experienced professionals.
• Recognition and reward programs for outstanding performance and contributions.
• Discounts on Gusto products and services for personal use.

• When applying, highlight your experience with AI integration and automation, and be prepared to provide specific examples of how you have improved enterprise workflows in previous roles.
• Showcase your ability to communicate complex technical concepts to non-technical stakeholders, as this is crucial for success in this position.
• Familiarize yourself with Gusto's products and services, and think about how AI can be leveraged to enhance customer experience and drive business growth.
• Prepare to discuss your approach to AI governance, security, and compliance, and how you ensure that AI systems are aligned with business objectives and regulatory requirements.
• Consider creating a portfolio that demonstrates your AI architecture and development skills, including any personal projects or contributions to open-source AI initiatives.
• Be ready to talk about your experience with agile development methodologies and version control systems, and how you have applied these in previous roles to drive collaboration and efficiency.
• Research the current market rate for AI architects and be prepared to negotiate your salary based on your experience and qualifications.