Enterprise Customer Success Manager

CanonicalCanonical·Remote(Home based - Worldwide)·Work From Anywhere
Customer Success
SalesforceExcel

WFA Digital Insight

As demand for customer success professionals rose 25% in 2025, skilled managers with Salesforce and Excel expertise are in high demand. Canonical's commitment to open source software and global collaboration sets this role apart. With 1200+ colleagues across 75+ countries, candidates should be prepared for a dynamic, remote work environment and highlight their ability to build trust with clients and drive business expansion.

Job Description

About the Role

Canonical, a leading provider of open source software, is seeking an Enterprise Customer Success Manager to drive business growth and customer satisfaction.

Responsibilities

  • Onboard new customers and introduce them to Canonical's products and support processes, including Ubuntu Pro, MAAS, Landscape, and Openstack.
  • Develop trust with assigned customers and provide tailored support to reduce risk and churn, facilitate product adoption, and identify expansion opportunities.
  • Align customer expectations and suggest additional services or product capacity to increase loyalty and alleviate pain points.

Requirements

  • Proficiency in Salesforce and Excel.

Nice to Have

  • Experience in customer success management, preferably in the tech or software industry.

How to Stand Out

  • Be prepared to showcase your ability to build strong relationships with clients and drive business growth through strategic planning and execution.
  • Highlight your proficiency in Salesforce and Excel, and be ready to provide examples of how you've used these tools to analyze customer data and inform your decision-making.
  • Develop a deep understanding of Canonical's products and services, including Ubuntu Pro, MAAS, Landscape, and Openstack, to effectively support and expand customer relationships.
  • Prepare to discuss your experience working in a remote, distributed team environment and how you stay connected with colleagues and customers across different time zones and regions.

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