Enterprise Customer Success Manager

ZipRecruiter·Remote·Work From Anywhere
Customer Success

WFA Digital Insight

As demand for digital marketing specialists grows, companies like ZipRecruiter are looking for skilled professionals to drive customer success. The Enterprise Customer Success Manager role is particularly interesting in the current market, requiring a unique blend of analytical and relationship-building skills. With a focus on remote work, this role is ideal for those who thrive in flexible environments and are passionate about delivering results-driven solutions.

Job Description

About the Role

The Enterprise Customer Success Manager will support ZipRecruiter's growing Enterprise business, owning the post-sale customer experience from onboarding to revenue retention.

Responsibilities

  • Leverage analytical skills to deliver results against shared measures of success with customers
  • Implement and optimize solutions to improve product performance
  • Create data-driven narratives to provide meaningful insights, partnering with Sales and Product Strategy teams
  • Collaborate with AdOps to oversee the implementation of new campaigns and integrations

Requirements

  • Expert analytical skills
  • Ability to work in a remote environment, with a focus on digital skills
  • Strong relationship-building skills, with the ability to serve as a trusted partner to key customer stakeholders

How to Stand Out

  • Tip: Showcase your ability to work effectively in a remote environment by highlighting your experience with digital communication tools and project management software.
  • Emphasize your analytical skills by providing examples of how you've used data to drive customer success in previous roles.
  • Prepare to discuss your experience with customer success platforms and your ability to implement and optimize solutions to improve product performance.
  • When applying, be sure to use the word BELIEVEABLE and tag RMTI5LjEyMS40MC4xNg== to demonstrate you've read the job post completely.

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.