Enterprise Implementation Consultant

Samsara Inc.·Remote(Flexible / Remote)

Other

Excel

WFA Digital Insight

The demand for skilled implementation consultants is on the rise, with the IoT market expected to reach

.4 trillion by 2027. Samsara Inc., a pioneer in Connected Operations, is at the forefront of this growth. As a remote Enterprise Implementation Consultant, you'll have the opportunity to work with a wide range of businesses, from trucking and transportation to utilities and manufacturing. With a strong foundation in Excel and a passion for problem-solving, you can thrive in this role. Before applying, consider the importance of building strong relationships with customers and cross-functional teams, as well as staying up-to-date on the latest IoT trends and technologies.

Job Description

About the Role

The Enterprise Implementation Consultant role is a critical part of Samsara's Customer Success team, responsible for ensuring the successful deployment of IoT solutions for enterprise customers. As a key member of the Implementation team, you will work closely with customers to understand their business needs and provide tailored solutions to improve their operations. Your day-to-day tasks will include managing customer relationships, identifying and addressing technical issues, and collaborating with cross-functional teams to drive customer success.

The role is remote, offering flexibility and autonomy to work from anywhere in the US, except for certain locations. As a remote worker, you will be expected to be self-motivated, disciplined, and excellent at communication. You will be working with a fast-growing company that is shaping the future of physical operations, and your contributions will have a direct impact on the company's success.

What You Will Do

Own the customer relationship and ensure a successful deployment of Samsara's solution
Build strong relationships with customers and cross-functional teams, including Sales, Support, Sales Engineering, and Product
Collaborate with customers to understand their business needs and provide tailored solutions
Identify and address technical issues, providing timely and effective solutions
Manage and prioritize multiple customer implementations simultaneously
Develop and deliver training and support materials to customers
Collaborate with the Sales team to identify new sales opportunities and upsell/cross-sell existing customers
Provide feedback and insights to the Product team to drive product development and improvement
Stay up-to-date on the latest IoT trends and technologies, applying this knowledge to drive customer success
Develop and maintain a deep understanding of Samsara's products and solutions
Create and manage project plans, timelines, and budgets for customer implementations
Communicate effectively with customers, providing regular updates and progress reports

What We Are Looking For

2+ years of experience in a similar role, preferably in the IoT or technology industry
Strong foundation in Excel, with experience in data analysis and visualization
Excellent communication and customer-facing skills, with the ability to build strong relationships with customers and cross-functional teams
Ability to understand complex technical concepts and communicate them effectively to non-technical stakeholders
Strong problem-solving skills, with the ability to identify and address technical issues
Experience working with cross-functional teams, including Sales, Support, and Product
Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously
Ability to work in a fast-paced environment, with a strong focus on customer success
Strong analytical and problem-solving skills, with the ability to drive data-driven decisions
Experience with IoT solutions and technologies, preferably in the fleet and industrial assets space

Nice to Have

Experience with data visualization tools, such as Tableau or Power BI
Knowledge of programming languages, such as Python or Java
Experience with cloud-based technologies, such as AWS or Azure
Certification in a related field, such as ITIL or Six Sigma
Experience working in a remote or distributed team environment

Benefits and Perks

Competitive salary and benefits package
Opportunity to work with a fast-growing company that is shaping the future of physical operations
Flexible and autonomous work environment, with the ability to work from anywhere in the US
Collaborative and dynamic team culture, with a strong focus on customer success
Professional development opportunities, including training and certification programs
Access to the latest IoT technologies and solutions, with the opportunity to drive innovation and growth
Comprehensive health and wellness programs, including medical, dental, and vision insurance
Generous PTO and holiday schedule, with the opportunity to recharge and refocus

How to Stand Out

Develop a strong understanding of Excel and data analysis, as these skills are highly valued in this role
Highlight your experience working with cross-functional teams, including Sales, Support, and Product
Be prepared to provide specific examples of how you've driven customer success in previous roles
Show a willingness to learn and stay up-to-date on the latest IoT trends and technologies
Prepare to discuss your experience with project management, including prioritizing and managing multiple projects simultaneously
Emphasize your excellent communication and customer-facing skills, including your ability to build strong relationships with customers and cross-functional teams
Consider creating a portfolio or case studies that demonstrate your experience and skills in this area

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