Enterprise Relationship Manager, Customer Marketing

About the Role

The role is based in San Francisco, CA, and requires a minimum of three days a week in the office. This is an exciting opportunity to work on high-impact projects, develop strong relationships with key customers, and contribute to the growth and success of Openai.

As a key member of the Customer Marketing team, you will be responsible for building and managing a prioritized portfolio of enterprise customer relationships for customer marketing and advocacy. You will identify customers with strong outcomes, executive sponsorship, and readiness for references, events, storytelling, and co-marketing, and create account-level advocacy plans in partnership with GTM and Customer Success teams.

What You Will Do

• Build and manage a prioritized portfolio of enterprise customer relationships for customer marketing and advocacy
• Identify customers with strong outcomes, executive sponsorship, and readiness for references, events, storytelling, and co-marketing
• Create account-level advocacy plans in partnership with GTM and Customer Success teams
• Support and scale executive customer programs, including customer selection, stakeholder preparation, programming, follow-up, and feedback loops
• Serve as a trusted point of coordination for customer stakeholders through advocacy, approval, and publication processes
• Partner across Enterprise Marketing, Events, GTM, Product Marketing, Communications, Legal, and Creative to prepare customer stakeholders and connect executive customer moments to broader advocacy and proof
• Build repeatable processes for relationship tracking, executive customer programming, customer readiness, approvals, and advocacy follow-through
• Develop and maintain a deep understanding of Openai's products and services, as well as the needs and challenges of its customers
• Collaborate with cross-functional teams to develop and execute customer marketing strategies that drive business growth and revenue

What We Are Looking For

• 7+ years of experience in customer marketing, customer advocacy, executive customer programs, customer advisory boards, strategic partnerships, enterprise account leadership, or related work
• Direct experience supporting Fortune 500 or global enterprise customers
• Strong credibility and composure with C-suite customer stakeholders, senior internal executives, and cross-functional partners in high-trust environments
• Ability to balance customer trust with business needs and a high bar for accuracy
• Strong judgment about which customer opportunities are strategically valuable
• Ability to influence across Sales, CS, PMM, Comms, Legal, Events, and Creative without direct authority
• High level of organization and ability to manage multiple customer workstreams with urgency
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Strong analytical and problem-solving skills, with the ability to analyze complex customer data and develop effective solutions

Nice to Have

• Experience with marketing automation platforms and CRM systems
• Knowledge of GTM strategies and tactics
• Experience with customer advocacy and reference programs
• Familiarity with the AI and technology industries

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a talented team of marketing professionals
• Collaborative and dynamic work environment
• Professional development opportunities
• Access to the latest marketing tools and technologies
• Flexible work arrangements, including remote work options
• Comprehensive health and wellness programs
• Generous paid time off and holidays
• Employee recognition and reward programs

• Tip: Develop a strong understanding of Openai's products and services, as well as the needs and challenges of its customers, to increase your chances of success in this role.
• To stand out as a candidate, be prepared to showcase your ability to balance customer trust with business needs and a high bar for accuracy, and demonstrate your experience with customer marketing and advocacy.
• When applying, highlight your skills and experience in customer relationship management, GTM strategies, and marketing automation platforms to demonstrate your technical expertise.
• Be prepared to provide specific examples of your experience working with Fortune 500 or global enterprise customers, and demonstrate your ability to influence across Sales, CS, PMM, Comms, Legal, Events, and Creative without direct authority.
• Tip: Research Openai's company culture and values to understand the importance of safety, human needs, and diversity in the workplace, and be prepared to discuss how you can contribute to these values in your role as Enterprise Relationship Manager.
• To increase your chances of success in the interview process, prepare to discuss your experience with customer advocacy and reference programs, and demonstrate your ability to build strong relationships with customers and internal stakeholders.