Enterprise Sales Engineer - South Africa
WFA Digital Insight
The demand for skilled sales engineers has surged in recent years, with a 25% increase in job postings globally. As companies navigate the complexities of cloud migration and digital transformation, the need for experts who can bridge the gap between technical and business aspects has never been more pressing. With Datadog's commitment to innovation and customer satisfaction, this role offers a unique opportunity for sales engineers to make a real impact. Candidates should be prepared to showcase their technical prowess, business acumen, and ability to communicate complex ideas effectively. With the global sales engineering market projected to reach
Job Description
About the Role
The Enterprise Sales Engineer role at Datadog is a critical component of the sales team, responsible for providing technical expertise and support to drive sales growth. As a sales engineer, you will work closely with the sales team to articulate the overall Datadog value proposition, vision, and strategy to customers. You will own the technical engagement with customers during the trial phase, communicating Datadog's value based on activities and working with customers to address any issues or concerns that may arise.The sales engineer role requires a unique blend of technical, business, and communication skills. You will be responsible for delivering product and technical briefings to potential clients, maintaining accurate notes and feedback in CRM regarding customer input, and proactively engaging with customers and Datadog business and technical teams regarding product feedback and competitive landscape.
Datadog operates as a hybrid workplace, allowing employees to create a work-life harmony that best fits their needs. The company values people from all walks of life and understands that not everyone will meet all the qualifications on day one. If you are passionate about technology and want to grow your skills, this is an exciting opportunity to join a collaborative and innovative team.
What You Will Do
- Partner with the sales team to articulate the overall Datadog value proposition, vision, and strategy to customers
- Own technical engagement with customers during the trial phase, communicating Datadog's value based on activities
- Work with customers to address any identified issues or concerns to successful conclusion
- Deliver product and technical briefings to potential clients
- Maintain accurate notes and feedback in CRM regarding customer input, including wins and losses
- Proactively engage and communicate with customers and Datadog business and technical teams regarding product feedback and competitive landscape
- Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility
- Collaborate with the sales team to develop and execute sales strategies
- Stay up-to-date with industry trends, competitors, and emerging technologies
What We Are Looking For
- Passion for educating customers on observability risks that are meaningful to their business
- Strong written and oral communication skills, with the ability to understand and articulate both business benefits and technical advantages of Datadog's offering
- Experience in programming or scripting languages such as Java, Python, Ruby, Go, Node.JS, PHP, or .NET
- Minimum of 3+ years in a sales engineering or DevOps engineering role
- Ability to sit for up to 4 hours and travel up to 45% of the time
- Strong analytical and problem-solving skills, with the ability to think creatively and outside the box
- Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
Nice to Have
- Experience with cloud-based technologies and infrastructure monitoring
- Knowledge of Agile development methodologies and version control systems such as Git
- Familiarity with Datadog's products and services
- Certification in sales engineering or a related field
- Experience working with cross-functional teams, including sales, marketing, and product development
Benefits and Perks
- Best-in-breed onboarding program to ensure a smooth transition into the role
- Generous global benefits, including health insurance, retirement plans, and paid time off
- Intra-departmental mentor and buddy program for in-house networking and career development
- New hire stock equity and employee stock purchase plan
- Continuous professional development, product training, and career pathing opportunities
- An inclusive company culture, with the ability to join community guilds and inclusion talks
- Flexible work arrangements, including remote work options and flexible hours
How to Stand Out
- Develop a strong understanding of Datadog's products and services, as well as the competitive landscape and industry trends.
- Create a portfolio that showcases your technical skills and experience, including any relevant certifications or training.
- Practice your communication skills, both written and verbal, to effectively articulate complex technical concepts to non-technical stakeholders.
- Be prepared to provide specific examples of your experience and accomplishments in sales engineering, including any successful sales strategies or customer engagements.
- Research the company culture and values to understand how you can contribute to and thrive in Datadog's innovative and collaborative environment.
- Consider obtaining certifications in sales engineering or related fields to demonstrate your expertise and commitment to the profession.
- Stay up-to-date with industry news and developments, and be prepared to discuss how you can leverage this knowledge to drive sales growth and customer satisfaction.
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