Enterprise Sales Engineer - UK

About the Role

The role is critical to the success of Datadog, as it requires building trust and credibility with customers, understanding their technical requirements, and providing solutions that meet their needs. You will be the technical expert and voice of the customer within the organization, providing feedback to the product team to inform the development of new features and solutions.

What You Will Do

• Partner with the sales team to articulate the overall Datadog value proposition, vision, and strategy to customers
• Own technical engagement with customers during the trial phase, communicating Datadog’s value and working to successful conclusion
• Deliver product and technical briefings/presentations to potential clients, leveraging your technical expertise to build credibility and trust
• Maintain accurate notes and feedback in CRM regarding customer input, both wins and losses
• Proactively engage and communicate with customers and Datadog business/technical teams regarding product feedback and competitive landscape
• Develop and execute evaluation plans with customers, identifying areas of value and opportunity for growth
• Collaborate with internal teams to resolve technical issues and concerns, providing timely and effective solutions
• Provide input to the product team on customer and market requirements, helping to inform the development of new features and solutions
• Develop and maintain a deep understanding of Datadog’s products and services, as well as those of key competitors
• Stay up-to-date with industry trends and developments, applying this knowledge to drive innovation and growth

What We Are Looking For

• A minimum of 3+ years of experience in a Sales Engineering or DevOps Engineering role
• Strong written and oral communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences
• Experience with programming/scripting languages such as Java, Python, Ruby, Go, Node.JS, PHP, and .NET
• A strong understanding of cloud computing, infrastructure, and DevOps practices
• Ability to travel up to 45% of the time, including international travel
• Experience working in a fast-paced, dynamic environment with multiple stakeholders and priorities
• Strong problem-solving and analytical skills, with the ability to think critically and creatively
• Ability to work independently and as part of a team, with a strong sense of collaboration and teamwork
• Passion for educating customers on observability risks and opportunities, with a strong focus on customer success

Nice to Have

• Experience working with CRM systems and sales tools
• Knowledge of competitive landscapes and market trends
• Experience with data analysis and interpretation, with the ability to inform sales and product strategies
• Familiarity with agile development methodologies and practices
• Certification in sales engineering or a related field

Benefits and Perks

• Best-in-breed onboarding program to ensure your success
• Generous global benefits, including health, dental, and vision insurance
• Intra-departmental mentor and buddy program for in-house networking and career development
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, with opportunities to join Community Guilds and Inclusion Talks
• Flexible working hours and remote work options to support work-life balance
• Access to cutting-edge technology and tools to support your work
• A dynamic and collaborative work environment with a team of experienced professionals

• Familiarize yourself with Datadog’s products and services, as well as those of key competitors, to demonstrate your expertise and knowledge in the field.
• Develop a strong understanding of the sales process and the role of the Sales Engineer, including the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Prepare examples of your experience working with customers, including successful evaluations and implementations, to demonstrate your ability to drive business growth and revenue expansion.
• Be prepared to discuss your experience with programming/scripting languages and your ability to learn new technologies quickly.
• Research the company culture and values, and be prepared to discuss how you align with them and how you can contribute to the team’s success.
• Practice your presentation skills, including the ability to deliver product and technical briefings/presentations to potential clients.
• Be prepared to discuss your experience working in a fast-paced, dynamic environment with multiple stakeholders and priorities, and how you handle stress and pressure.