Enterprise Solutions Engineer - Germany

About the Role

The role is remote, with a preference for candidates based in Germany or the surrounding area. This flexibility, combined with the company's global team and emphasis on talent over location, makes it an attractive opportunity for those seeking a challenging and rewarding career in AI and enterprise solutions.

Elevenlabs' mission to transform how we interact with technology is at the forefront of everything they do. With a strong focus on AI first, excellence everywhere, and impact over job titles, the company culture is designed to foster creativity, commitment, and growth among its team members.

What You Will Do

• Collaborate strategically with Account Executives to enhance the technical aspects of the sales process, ensuring alignment with customer needs and company goals.
• Work directly with technical contacts from customers and prospective customers to provide bespoke support and architect solutions tailored to their requirements.
• Craft compelling technical demonstrations that clearly communicate the value proposition of Elevenlabs' products and services.
• Create technical enablement resources to amplify the sales team's effectiveness and technical fluency, ensuring they are well-equipped to drive sales and customer satisfaction.
• Build self-service tools and documentation that empower customers to implement solutions independently, reducing support queries and enhancing customer experience.
• Identify opportunities to productize common integration patterns or features and work with product teams to bring these to market.
• Develop and maintain strong relationships with key customers, understanding their evolving needs and ensuring Elevenlabs' solutions continue to meet their expectations.
• Participate in the continuous improvement of internal processes, leveraging feedback from customers and the sales team to inform enhancements.
• Stay up-to-date with the latest developments in AI, voice technology, and related fields, applying this knowledge to improve solutions and services offered by Elevenlabs.

What We Are Looking For

• Strong technical background, with experience in AI, voice technology, or related fields.
• Proven ability to work with customers on technical problems, providing effective support and solutions.
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Experience in sales engineering or a similar role, with a focus on enterprise solutions.
• Strong understanding of business operations and the ability to align technical solutions with business goals.
• Proficiency in tools such as Excel, with the ability to use data to inform technical and business decisions.
• Ability to work in a fast-paced, high-velocity environment with minimal bureaucracy.
• Commitment to excellence and a passion for making a lasting positive impact.
• Experience working in a global team, with an understanding of the importance of prioritizing talent over location.

Nice to Have

• Experience with Elevenlabs' products and services, or similar AI and voice technology solutions.
• Knowledge of programming languages such as Python, with the ability to develop tools and scripts to support sales and customer success processes.
• Familiarity with Agile development methodologies and version control systems such as Git.
• Certification in AI, machine learning, or a related field, demonstrating a commitment to ongoing learning and professional development.

Benefits and Perks

• The opportunity to be part of a generational opportunity to define the trajectory of AI, working with a team that is pushing the boundaries of what is possible.
• A dynamic and innovative culture that prioritizes impact over job titles and fosters creativity, commitment, and growth among team members.
• Growth paths that offer countless opportunities to drive impact beyond immediate role and responsibilities.
• An annual discretionary stipend for professional development, supporting ongoing learning and career advancement.
• A monthly co-working stipend for remote team members, ensuring they have the resources needed to work effectively.
• Annual company offsite, where the entire team comes together in a new location to bond, share experiences, and align on company goals.
• Social travel stipend, allowing team members to meet up with colleagues and foster global connections.

• Ensure your resume and cover letter are tailored to the Enterprise Solutions Engineer role, highlighting relevant technical skills and experience working with customers on technical problems.
• Prepare to talk about specific examples of how you have provided technical support and solutions to customers in previous roles, demonstrating your ability to work effectively in a sales engineering capacity.
• Develop a strong understanding of Elevenlabs' products and services, as well as the company's mission and values, to demonstrate your passion for the role and the company.
• Be prepared to discuss your experience with AI, voice technology, and related tools, as well as your ability to learn and adapt to new technologies.
• Consider preparing examples of times when you have identified opportunities to productize common integration patterns or features and worked with product teams to bring these to market, demonstrating your ability to drive impact and innovation.
• Show enthusiasm for the company culture and the opportunity to work in a high-velocity, AI-first environment, highlighting your commitment to excellence and your passion for making a lasting positive impact.