Enterprise Solutions Engineer - LATAM

Elevenlabs·Remote(Mexico)
Sales
Excel

WFA Digital Insight

The demand for skilled solutions engineers in AI-driven companies has surged, with a notable 25% increase in 2025 alone. As remote work becomes the norm, professionals with expertise in Excel and a passion for innovative technologies are in high demand. Elevenlabs, with its cutting-edge voice AI platform, is at the forefront of this revolution. With a strong focus on impact over job titles and a commitment to excellence, this company offers a unique work environment. Before applying, candidates should be prepared to showcase their technical prowess, customer-centric approach, and ability to thrive in a high-velocity environment.

Job Description

About the Role

The Enterprise Solutions Engineer position at Elevenlabs is a critical component of the company's mission to revolutionize the interaction between humans and technology. As a key member of a driven team, the successful candidate will be responsible for unlocking the full potential of the voice AI platform for a growing customer base. This entails collaborating with Account Executives to enhance the technical aspects of the sales process and working directly with customers to provide bespoke support and architect solutions.

The role is set within a dynamic and innovative culture that prioritizes talent over location, allowing for a global team approach. With a focus on high-velocity experimentation, lean autonomous teams, and minimal bureaucracy, the company fosters an environment where creativity and commitment thrive. The absence of traditional job titles means that individuals are measured by the impact they make, rather than the title they hold.

Given the company's rapid expansion and its valuation of

1B, there are countless opportunities for growth and professional development. The role of the Enterprise Solutions Engineer is pivotal in supporting this growth by providing technical enablement, building self-service tools, and identifying opportunities to productize common integration patterns.

What You Will Do

  • Collaborate strategically with Account Executives to enhance the technical aspects of the sales process, ensuring alignment with customer needs and company goals.
  • Work directly with technical contacts from customers and prospective customers to provide bespoke support, architect solutions, and address technical queries.
  • Develop compelling technical demonstrations that clearly communicate the product's value proposition, showcasing its capabilities and benefits.
  • Create technical enablement resources that amplify the sales team's effectiveness and technical fluency, equipping them to better serve customers.
  • Build self-service tools and documentation that empower customers to implement solutions independently, reducing reliance on support teams.
  • Identify opportunities to productize common integration patterns or features and work with product teams to develop these into tangible solutions.
  • Participate in the development of sales strategies, providing technical insight to inform approach and tactics.
  • Engage with customers to understand their needs, preferences, and pain points, feeding this information back into the product development cycle.
  • Contribute to the continuous improvement of internal processes, suggesting innovations and efficiencies that can be implemented to support the sales and customer success teams.

What We Are Looking For

  • A deep passion for AI, technology, and the products offered by Elevenlabs, with a drive to make a lasting positive impact.
  • Proven experience in working with customers on technical problems, with a customer-centric approach and excellent problem-solving skills.
  • Strong technical skills, including proficiency in Excel and the ability to quickly learn and adapt to new technologies.
  • Excellent communication and interpersonal skills, with the ability to craft compelling technical demonstrations and communicate complex ideas simply.
  • A self-motivated and proactive approach, with the ability to work independently and as part of a team in a fast-paced environment.
  • Experience in a solutions engineering or similar role, preferably within an AI or tech company.
  • A background in computer science, engineering, or a related field, with a strong understanding of software development principles.
  • The ability to travel for company events and customer meetings as required.

Nice to Have

  • Experience with AI technologies, particularly voice AI, and an understanding of their applications and potential.
  • Knowledge of sales processes and strategies, with experience in collaborating with sales teams to drive technical sales processes.
  • Familiarity with product development cycles and the ability to contribute to the development of new products or features.
  • Certification in relevant technologies or methodologies, demonstrating a commitment to ongoing learning and professional development.
  • Fluency in languages beyond English, reflecting the company's global reach and customer base.

Benefits and Perks

  • The opportunity to be part of a generational company that is defining the future of AI, with a culture that values innovation and excellence.
  • A dynamic and supportive work environment that encourages collaboration, creativity, and growth.
  • Access to cutting-edge technologies and the chance to work with a talented team of engineers, researchers, and operators.
  • A competitive compensation package, reflecting the company's commitment to attracting and retaining top talent.
  • Annual discretionary stipends for professional development and social travel, facilitating ongoing learning and team bonding.
  • The option to participate in an annual company offsite, bringing the entire team together in a new and exciting location.
  • A co-working stipend for those not located near main hubs, ensuring that all team members can work comfortably and effectively.
  • Comprehensive health benefits and flexible working arrangements, supporting the well-being and work-life balance of all employees.

How to Stand Out

  • Develop a Strong Understanding of AI and Tech: Before applying, make sure you have a solid grasp of current AI technologies, including voice AI, and how they are applied in real-world scenarios.
  • Highlight Customer-Centric Skills: Emphasize your experience in working directly with customers on technical problems, showcasing your ability to provide bespoke support and architect solutions.
  • Showcase Technical Skills: Ensure your proficiency in Excel and other relevant technologies is clearly demonstrated in your application, including any certifications or relevant coursework.
  • Prepare to Discuss AI Applications: Be ready to discuss the potential applications and implications of AI technologies, demonstrating your passion for the field and your ability to think critically about its future.
  • Demonstrate Adaptability and Proactivity: Highlight your ability to work in a fast-paced, high-velocity environment, and your willingness to learn and adapt to new technologies and processes.
  • Review the Company Culture: Familiarize yourself with Elevenlabs' innovative culture and values, and be prepared to discuss how your own approach and values align with those of the company.
  • Build a Strong Portfolio: If applicable, prepare a portfolio that showcases your technical projects and achievements, demonstrating your skills and experience in a tangible way.

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