Enterprise Solutions Engineer - Netherlands

About the Role

The role entails working closely with Account Executives to enhance the technical aspects of the sales process, as well as collaborating with technical contacts from customers and prospective customers to provide bespoke support and architect solutions. You will also be responsible for crafting compelling technical demonstrations that clearly communicate the product's value proposition.

What You Will Do

• Collaborate strategically with Account Executives to enhance the technical aspects of the sales process
• Work directly with technical contacts from customers and prospective customers to provide bespoke support and architect solutions
• Craft compelling technical demonstrations that clearly communicate the product's value proposition
• Create technical enablement resources that amplify the sales team's effectiveness and technical fluency
• Build self-service tools and documentation that empower customers to implement solutions independently
• Identify opportunities to productize common integration patterns or features, and work with product teams to make these a reality
• Develop and maintain a deep understanding of the company's products and technologies
• Stay up-to-date with industry trends and emerging technologies, applying this knowledge to drive innovation and growth

What We Are Looking For

• Exceptional individuals who excel at working with customers on technical problems
• Passion for delivering high-quality solutions and driving customer satisfaction
• Strong technical skills, with the ability to communicate complex ideas to both technical and non-technical stakeholders
• Experience working with AI-powered solutions, particularly in the context of customer experience and sales
• Strong problem-solving skills, with the ability to think creatively and outside the box
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
• Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and requirements

Nice to Have

• Experience working with Excel, particularly in the context of data analysis and visualization
• Familiarity with AI and machine learning technologies, particularly in the context of natural language processing
• Experience working in a remote or distributed team environment, with the ability to self-motivate and work independently

Benefits and Perks

• Opportunity to work with a cutting-edge AI voice platform and drive innovation in the customer experience space
• Collaborative and dynamic work environment, with a team of passionate and talented individuals
• Professional development opportunities, including training and education programs
• Flexible working hours and remote work options, with the ability to work from anywhere
• Competitive compensation and benefits package, including health insurance and retirement savings
• Annual company offsite and social travel stipend, with the opportunity to connect with colleagues and build relationships

• Make sure to highlight your technical skills, particularly in the context of AI-powered solutions and customer experience.
• Be prepared to provide specific examples of times when you have worked with customers to deliver technical solutions, and how you approached these challenges.
• Show a genuine passion for innovation and driving customer satisfaction, and be prepared to discuss how you stay up-to-date with industry trends and emerging technologies.
• Consider creating a portfolio of your work, including any relevant projects or case studies that demonstrate your technical skills and ability to communicate complex ideas.
• Be prepared to ask thoughtful questions during the interview process, such as what a typical day looks like in the role, or how the company approaches professional development and growth opportunities.
• Don't be afraid to negotiate salary and benefits, and be prepared to discuss your expectations and requirements.