Enterprise Solutions Engineer - Singapore

About the Role

Your day-to-day will involve collaborating closely with both customers and internal teams, such as sales and product development. The goal is to provide bespoke support, architect tailored solutions, and drive the adoption of Elevenlabs' voice AI platform. Given the nature of the role, you will need to be adaptable, able to balance multiple projects simultaneously, and thrive in a fast-paced environment.

Elevenlabs is looking for someone who can not only understand the technical aspects of its platform but also effectively communicate its value proposition to both technical and non-technical stakeholders. If you are passionate about AI, enjoy solving complex problems, and have a knack for explaining intricate concepts in a straightforward manner, this could be an ideal fit.

What You Will Do

• Collaborate strategically with Account Executives to enhance the technical aspects of the sales process, ensuring a smooth and informed customer journey.
• Work directly with technical contacts from customers and prospective customers to provide tailored support and architect solutions that meet their specific needs.
• Craft compelling technical demonstrations that clearly communicate the value proposition of Elevenlabs' voice AI platform.
• Create technical enablement resources that amplify the sales team's effectiveness and technical fluency, enabling them to better support customers.
• Build self-service tools and documentation that empower customers to implement solutions independently, reducing the need for external support.
• Identify opportunities to productise common integration patterns or features and work with the product teams to develop these into scalable solutions.
• Conduct workshops, training sessions, or webinars to educate customers and internal stakeholders about the capabilities and best practices of the voice AI platform.
• Stay updated with the latest trends and advancements in AI and voice technology, applying this knowledge to improve the solutions and services offered by Elevenlabs.
• Develop and maintain relationships with key customer contacts, ensuring high customer satisfaction and identifying opportunities for upselling or cross-selling.

What We Are Looking For

• A strong technical background, with proficiency in Python and a deep understanding of software development, software architecture, and common integration patterns.
• Experience working directly with customers on technical problems, with a proven track record of providing effective support and solutions.
• Talent for identifying patterns that can be standardised and scaled, with a focus on process improvement.
• Excellent communication skills, with the ability to adapt messaging to different audiences, including technical and non-technical stakeholders.
• Strong empathy for customers, sales, and product teams, with a customer-centric approach to problem-solving.
• Ability to work independently and as part of a team, with a flexible approach to collaborating with colleagues across different functions and geographies.
• Experience with AI or voice technology is highly desirable, though not essential, as long as there is a demonstrated ability to quickly learn and adapt to new technologies.
• A bachelor's degree in Computer Science, Engineering, or a related field, with a strong academic record.

Nice to Have

• Experience working in a startup or scale-up environment, where adaptability and resilience are key.
• Knowledge of cloud-based services, such as AWS or Google Cloud, and their integration with voice AI platforms.
• Familiarity with Agile development methodologies and version control systems like Git.
• Certification in a relevant technical area, such as AI, machine learning, or data science.

Benefits and Perks

• Competitive compensation package, reflecting the importance of this role in driving business growth.
• Opportunities for professional development, including training, workshops, and conferences to stay updated with the latest in AI and voice technology.
• Flexible working hours and remote work options, allowing for a better work-life balance.
• Access to the latest technologies and tools, ensuring you have what you need to excel in your role.
• Collaborative and dynamic work environment, with a team that values innovation and creativity.
• Health and wellness programs, including mental health support and access to fitness classes or wellness workshops.
• Generous PTO policy, recognizing the need for rest and relaxation.
• Equity options, giving you a stake in the company's success and future growth.
• Annual retreats and team-building activities, fostering a sense of community and teamwork.
• Professional mentorship, providing guidance and support in your career development.

• Tip: Ensure your resume and cover letter are tailored to the role, highlighting any experience with AI, voice technology, or similar technical fields.
• To stand out, prepare examples of times when you've provided technical support or solutions to customers, demonstrating your problem-solving skills and customer-centric approach.
• Familiarize yourself with Elevenlabs' voice AI platform and be prepared to discuss its potential applications and benefits during the interview.
• Practice explaining complex technical concepts in simple terms, as this is a key skill for success in this role.
• Consider creating a portfolio or samples of your work, such as code snippets or project descriptions, to demonstrate your technical abilities and problem-solving skills.
• Prepare questions to ask during the interview, such as the team's dynamics, the biggest challenges facing the role, and opportunities for growth and development within the company.
• Be open to learning and growth, as the field of AI and voice technology is rapidly evolving, and a willingness to adapt and learn is crucial for success.