Enterprise Strategic Account Executive - INVENERGY

About the Role

As a strategic account executive, day-to-day responsibilities will include coordinating with sales, technical, project management, quality, and senior management teams to ensure seamless customer interactions. The ideal candidate will have a strong ability to facilitate and advocate for both GEV and the customer, ensuring executive sponsorship is valued and provided by both organizations.

The EDGE team is an enterprise-focused organization that empowers GE Vernova to outperform peers by accelerating and delivering integrated value greater than the sum of its individual business segments. As a key member of this team, the Enterprise Strategic Account Executive will play a critical role in driving business growth and customer satisfaction.

What You Will Do

• Own the Customer Relationship from the C-suite down, facilitating and advocating for both GEV and the customer
• Develop a strategic account plan jointly with the customer and business unit account teams
• Represent the entire GEV portfolio and support collaboration across business units for opportunities which require complex or multi-P&L solutions
• Plan and lead yearly strategic business reviews with senior GEV leaders and the Customer's C-Suite
• Collaborate with GEV's Customer Experience Leader to facilitate the annual NPS survey and orchestrate feedback/action plan
• Set Operational KPIs (inclusive of quality and commercial Key Performance Indicators/ Targets to Improve) between the key account and GEV
• Collaborate with GEV's Customer Quality Leader and BU quality teams to understand key pain points with GEV product/services quality and drive transparent communication and resolution
• Bring a focus on customer satisfaction to all processes and interactions
• Collaborate with GEV's Enterprise Sales Operations Leader to leverage standard work, operational data, and metrics to monitor the health of the customer relationship
• Develop and maintain high levels of customer satisfaction, ensuring one GEV face to the customer to support increased customer satisfaction and shareholder value for both GEV and the Customer

What We Are Looking For

• Strong background in Excel and data analysis
• Proven experience in strategic account management, preferably in the energy sector
• Excellent communication and interpersonal skills, with the ability to build strong relationships at all levels
• Strong understanding of customer needs and business objectives, with the ability to develop and implement tailored solutions
• Experience working with cross-functional teams, including sales, technical, project management, quality, and senior management
• Strong analytical and problem-solving skills, with the ability to drive transparent communication and resolution
• Ability to work in a fast-paced environment, with a focus on delivering results and driving customer satisfaction
• Strong business acumen, with a deep understanding of the energy sector and its trends

Nice to Have

• Experience working with GEV products and services
• Knowledge of the INVENERGY business and its operations
• Experience working in a remote or flexible work environment
• Certification in strategic account management or a related field
• Fluency in multiple languages, with a focus on languages relevant to the energy sector

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a leading company in the energy sector
• Flexible and remote work arrangements
• Professional development and training opportunities
• Access to a global network of professionals in the energy sector
• Recognition and reward for outstanding performance
• Comprehensive health and wellness program
• Generous paid time off and holiday package

• Tip: Develop a strong understanding of the energy sector and its trends to stand out in the application process.
• When interviewing, be prepared to provide specific examples of how you have driven customer satisfaction and business growth in previous roles.
• Make sure to highlight your experience working with cross-functional teams and your ability to build strong relationships at all levels.
• If you have experience working with GEV products and services, be sure to highlight this in your application and during the interview process.
• Be prepared to discuss your approach to strategic account management and how you stay up-to-date with industry trends and developments.
• When negotiating salary, be sure to research the market rate for the role and highlight your relevant experience and qualifications.
• Red flag: If the company is not willing to provide a clear understanding of the role and its responsibilities, or if they seem unclear about the company culture and values.