EOR Business Operations Manager

About the Role

As a key member of the EOR Operations team, the Business Operations Manager will be responsible for leading cross-functional projects, identifying and addressing systemic operational gaps, and driving the adoption of AI-enabled improvements to operating mechanisms. This role demands a high degree of autonomy, proactive problem-solving, and the ability to self-direct with high ownership and follow-through.

The EOR Business Operations Manager will be part of a global team that is passionate about innovation and committed to making a personal impact in the global employment space. With a focus on asynchronous work and a future-focused work culture, Remote offers a unique and exciting environment for professionals who are energetic, curious, motivated, and ambitious.

What You Will Do

• Lead cross-functional projects from ideation to execution, including requirements gathering, scope definition, milestone planning, stakeholder updates, adoption, and impact measurement.
• Identify systemic operational gaps across EOR domains and coordinate remediation with accountable owners and partners.
• Drive cross-domain visibility and alignment across EOR Operations by maintaining clarity on initiatives, dependencies, risks, and decisions.
• Facilitate prioritization and sequencing for work that spans multiple EOR domains, regions, or creates cross-functional handoffs.
• Establish and continuously improve EOR-wide operating mechanisms to reduce manual work and enhance efficiency.
• Own recurring reporting inputs and convert insights into clear recommendations and follow-through with accountable owners.
• Identify and implement AI-enabled improvements to EOR operating mechanisms.
• Partner with senior leaders and stakeholders to enable scalable execution and strong adoption of changes.
• Facilitate alignment across teams with differing priorities and influence outcomes without direct authority.

What We Are Looking For

• Demonstrated experience in business operations, program/project management, operational excellence, or a similar cross-functional role.
• Strong project management skills with the ability to take ambiguous, multi-stakeholder work from problem definition through delivery, adoption, and measurement.
• Experience working with operational metrics and reporting tools such as Sigma, Zendesk, and Google Sheets.
• Ability to translate data into clear insights and recommendations.
• Strong communication and interpersonal skills, with the ability to write clearly and default to transparent, effective async communication.
• Proficiency in Excel and Google Sheets.
• Experience in incorporating AI thoughtfully into workflows and solution design.
• Ability to self-direct with high ownership and follow-through.
• Experience in improving systems and ways of working, with a focus on making processes faster, clearer, and more scalable.

Nice to Have

• Experience working in EOR Operations or an adjacent operating environment.
• Knowledge of automation and AI capabilities.
• Experience with lightweight governance and escalation paths for prioritization conflicts.
• Familiarity with establishing and maintaining reusable SOP patterns.

Benefits and Perks

• The opportunity to work with a global, innovative company that is changing the face of employment.
• A dynamic and supportive work environment that encourages innovation and creativity.
• Professional development opportunities to enhance your skills and career growth.
• Flexible, remote work arrangements that allow you to work from anywhere.
• Access to the latest tools and technologies to support your work.
• A culture that values diversity, equity, and inclusion.
• Competitive compensation package.
• Health and wellness benefits.
• Generous PTO policy.
• Remote work stipend.

• Ensure you have a strong understanding of business operations principles and practices, as well as experience with project management tools and methodologies.
• Develop a portfolio that showcases your ability to drive cross-functional clarity and scalable execution in previous roles.
• Prepare to discuss specific examples of how you have improved systems and ways of working in your previous positions.
• Highlight your experience with AI and automation, and how you have incorporated these into your workflows and solution design.
• Be ready to talk about your experience working with operational metrics and reporting tools, and how you have used data to drive insights and recommendations.
• Show enthusiasm for Remote's innovative approach to HR and employment solutions, and be prepared to discuss how you can contribute to the company's mission and values.
• Research the company culture and be prepared to ask informed questions during the interview process.