Equipment Service Technician I - Tampa, FL
Other
WFA Digital Insight
As demand for skilled technicians continues to rise, with a notable 25% increase in field service roles in the past two years, the Equipment Service Technician position at Henry Schein stands out for its blend of technical expertise and customer-facing interaction. In a market where companies are increasingly looking for professionals who can not only fix equipment but also provide exceptional customer experiences, this role is particularly intriguing. With the growth of remote work, companies like Henry Schein are at the forefront of adapting these roles to fit the new landscape, making for a compelling opportunity for those with a mix of mechanical and interpersonal skills.
Job Description
About the Role
The Equipment Service Technician I role at Henry Schein is a critical position that involves the repair and maintenance of equipment at customer sites. This role is not just about fixing machines; it's about ensuring that dental practitioners have the tools they need to provide the best possible care to their patients. As a key member of the service team, the successful candidate will work closely with experienced technicians and supervisors to develop their skills and knowledge, with the aim of delivering service that exceeds customer expectations and contributes to the company's success.What You Will Do
- Provide repair services to customers in a professional and courteous manner, ensuring that all interactions are positive and reflect well on the company.
- Conduct basic installations as needed, ensuring that all equipment is properly set up and functioning correctly.
- Maintain and utilize the necessary tools and equipment to perform installation and repair services efficiently.
- Complete all on-site installation, repair, maintenance, and test tasks under the supervision of a Lead Technician or Project Coordinator.
- Follow proper troubleshooting steps to diagnose errors and determine the most appropriate solutions.
- Understand customer requirements and make recommendations to optimize the customer experience.
- Manage inventory levels in the van, ensuring that all necessary parts and tools are readily available.
- Produce timely and detailed service reports, keeping all stakeholders informed of progress.
- Attend all required training sessions, including Henry Schein Dental Career Development training and specific manufacturer technical training, to stay up-to-date with the latest technologies and techniques.
- Comply with all OSHA regulations and utilize personal protective equipment when necessary.
- Communicate effectively with team members and dispatchers, ensuring that all are informed of the progress of assignments.
- Complete work orders in a timely manner and submit them for billing, ensuring that all paperwork is accurate and completed within the required timeframes.
What We Are Looking For
- At least 2 years of field service experience, with a demonstrated ability to work independently and as part of a team.
- Basic mechanical background and customer service experience.
- High school education, with vocational training and/or on-the-job training preferred.
- Associates degree or Technical School Certification is highly valued.
- Basic troubleshooting skills, with the ability to diagnose and resolve technical issues efficiently.
- Independent self-starter with excellent interpersonal and communication skills.
- Professionalism, accuracy, and detail-orientation are essential.
- Working knowledge of hydraulics, mechanical, and electrical systems.
- Ability to work in a fast-paced environment and adapt to changing situations.
Nice to Have
- Experience with inventory management and control.
- Familiarity with Fleet Management Policies, including maintenance and accident management.
- Participation in special projects and the ability to perform other duties as required.
- Certification in a relevant field or ongoing education in mechanical or technical fields.
Benefits and Perks
- Competitive salary and benefits package.
- Opportunity to work with a leading company in the dental and medical equipment industry.
- Professional development and career advancement opportunities.
- Access to the latest technologies and training to stay current in the field.
- Flexible working conditions, with the opportunity to work remotely.
- Comprehensive health insurance and retirement plans.
- Paid time off and holidays, recognizing the importance of work-life balance.
How to Stand Out
- Develop a strong foundation in mechanical and electrical systems to excel in this role.
- Highlight your customer service skills in your application, as this is a key component of the position.
- Be prepared to learn and adapt to new technologies and equipment, as the industry is constantly evolving.
- Emphasize your ability to work independently and as part of a team, as this role requires both.
- Ensure your resume and cover letter are tailored to the specific requirements of the job, showcasing your relevant experience and skills.
- Research Henry Schein and the industry to understand the company's values and the current market trends, which can be beneficial in the application and interview process.
- Prepare examples of your problem-solving skills, as these will be crucial in the interviewer's assessment of your fit for the role.
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