Equipment Service Technician - NYC
WFA Digital Insight
As the demand for skilled technicians in the medical equipment sector grows, Henry Schein is seeking an Equipment Service Technician to join their team. With the rise of remote work, this role offers the flexibility to work from anywhere, making it an attractive opportunity for those with strong technical and customer service skills. In a market where demand for skilled technicians is expected to rise by 15% annually, candidates with experience in mechanical and electrical systems will be in high demand. To succeed in this role, candidates should be self-motivated, have excellent communication skills, and be able to work independently. Before applying, candidates should be aware that the role requires frequent travel and physical demands, such as lifting and climbing ladders.
Job Description
About the Role
The Equipment Service Technician role at Henry Schein is a unique opportunity to work with a leading provider of medical equipment and services. As a key member of the team, you will be responsible for providing repair and installation services to customers, both in-person and remotely. Your day-to-day tasks will include troubleshooting technical issues, performing maintenance and repairs, and ensuring customer satisfaction.The role is part of a larger team of technicians and project coordinators, who work together to deliver exceptional service to customers. You will be expected to work closely with experienced technicians and supervisors to develop and improve your skills, and to stay up-to-date with the latest technologies and procedures.
As a flexible role, you will have the opportunity to work from anywhere, making it an ideal opportunity for those who value work-life balance and flexibility. However, please note that the role requires frequent travel to customer sites, and you will be expected to be on the road for extended periods.
What You Will Do
- Provide repair and installation services to customers in a courteous and professional manner
- Troubleshoot technical issues and determine proper solutions
- Complete all on-site installation, repair, maintenance, and test tasks under the supervision of a Lead Technician or Project Coordinator
- Follow proper troubleshooting steps to diagnose errors on technical problems
- Comprehend customer requirements and make appropriate recommendations to optimize the customer experience
- Maintain and manage proper levels of inventory in the van
- Produce timely and detailed service reports
- Attend all required training, including Henry Schein Dental Career Development training and specific manufacturer technical training
- Comply with all OSHA regulations as outlined in the OSHA manual and training
- Communicate in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments
- Complete all work orders in a timely manner, reviewing them with the customer or a responsible staff member prior to departure
What We Are Looking For
- 2+ years of field service experience with demonstrated proficiency
- Basic mechanical background and customer service experience
- Basic computer skills and ability to use provided support tools
- Interpersonal and communication skills
- Professionalism, accuracy, and detail-orientation
- Working knowledge of hydraulics, mechanical, and electrical systems
- High school education, vocational training, and/or on-the-job training (Associates degree or Technical School Certification preferred)
- Ability to work independently and as part of a team
- Strong problem-solving and troubleshooting skills
Nice to Have
- Experience with medical equipment and devices
- Knowledge of FDA regulations and guidelines
- Certification in a related field (e.g., electrical, mechanical, or hydraulic systems)
- Experience with customer relationship management (CRM) software
- Familiarity with fleet management policies and procedures
Benefits and Perks
- Competitive salary (exact amount not disclosed)
- Bonus/incentive structure (subject to achievement of plan)
- Comprehensive benefits package (including medical, dental, and vision insurance)
- 401(k) retirement plan with company match
- Paid time off (vacation, sick leave, and holidays)
- Remote work stipend and equipment allowance
- Ongoing training and professional development opportunities
- Recognition and reward programs for outstanding performance
- Opportunities for career advancement and growth within the company
How to Stand Out
- Develop a strong understanding of mechanical and electrical systems to stand out as a candidate.
- Create a portfolio of your work, including examples of successful repairs and installations, to demonstrate your skills.
- Be prepared to discuss your experience with customer service and how you handle difficult situations.
- Research the company and the role to understand the expectations and requirements.
- Practice your troubleshooting skills to be able to think critically and come up with creative solutions.
- Be prepared to discuss your experience with remote work and how you stay organized and motivated.
- Consider obtaining certifications in related fields (e.g., electrical, mechanical, or hydraulic systems) to increase your chances of being hired.
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