Executive Programs Narrative Lead

OpenaiOpenai·Remote(San Francisco)
Other

WFA Digital Insight

As the remote job market continues to evolve, demand for skilled narrative leaders in AI is on the rise. With over 60% of companies adopting AI solutions, the need for professionals who can effectively communicate AI's business value has grown significantly. OpenAI, a pioneer in AI research and deployment, is seeking an Executive Programs Narrative Lead to shape the narrative strategy for high-stakes executive conversations. This role stands out for its unique blend of strategic storytelling, customer empathy, and experience design. Candidates should be prepared to demonstrate their ability to distill complex AI concepts into clear, credible conversations and partner with cross-functional teams to drive business outcomes.

Job Description

About the Role

The Executive Programs Narrative Lead will play a critical role in shaping the narrative strategy for OpenAI's most strategic customers. This senior position requires a unique blend of strategic storytelling, customer empathy, and experience design instincts. As a key member of the Enterprise Marketing team, you will partner closely with Sales, Solutions, Product, Research, Customer Success, Events, Comms, and executive leadership to help customers see the potential of OpenAI and move from interest to action.

The Executive Briefing Center team creates strategic conversations for OpenAI's most important customers and prospects, bringing together customer context, product insight, technical expertise, and executive storytelling to help senior leaders understand the possibilities of AI for their business.

As the Executive Programs Narrative Lead, you will own the narrative strategy for priority Executive Briefing Center conversations, turning OpenAI's technology, customer insight, and enterprise strategy into bespoke C-suite narratives that help leaders understand where AI can create business value, unlock new ways of working, and support transformation at scale.

What You Will Do

  • Develop bespoke executive narratives for priority customer briefings
  • Partner with Sales and account teams to understand customer context, transformation goals, buying committee dynamics, and strategic priorities
  • Shape briefing arcs that connect OpenAI capabilities to customer business outcomes
  • Translate complex AI concepts into clear, credible, executive-level conversations
  • Build repeatable narrative frameworks, briefing modules, and planning tools for the EBC motion
  • Partner with Design, Events, Product Marketing, Solutions, Customer Success, and executive stakeholders to create high-quality briefing experiences
  • Help prepare internal leaders for strategic customer conversations with clear messaging, talk tracks, and briefing materials
  • Identify patterns across customer briefings that should inform broader enterprise narrative, content, or field motions
  • Collaborate with cross-functional teams to drive business outcomes and ensure alignment with company goals
  • Stay up-to-date with industry trends and developments in AI and narrative storytelling

What We Are Looking For

  • 10+ years of experience building executive-level customer narratives, strategic briefings, innovation programs, transformation workshops, or similar C-suite engagements
  • Strong track record of turning customer context and complex technology into clear, useful executive conversations
  • Experience partnering directly with Sales, account teams, customer-facing leaders, executives, design, or strategy teams
  • Ability to operate in ambiguous, high-stakes environments where inputs are incomplete and the story needs to be shaped from first principles
  • Strong writing, synthesis, and executive communication skills
  • Strong customer empathy and understanding of what senior enterprise leaders need to hear, discuss, and decide
  • Ability to move between bespoke customer work and repeatable narrative frameworks
  • Experience with AI, machine learning, or related technologies is a plus

Nice to Have

  • Experience working in a fast-paced, rapidly changing environment
  • Familiarity with design thinking principles and experience design methodologies
  • Knowledge of storytelling techniques and narrative structures
  • Certification in a related field, such as marketing, communications, or design

Benefits and Perks

  • Competitive compensation package
  • Opportunity to work with a pioneering AI company
  • Collaborative, dynamic work environment
  • Professional development opportunities
  • Access to cutting-edge technologies and tools
  • Flexible work arrangements, including remote work options
  • Comprehensive health and wellness benefits
  • Generous paid time off and holidays

How to Stand Out

  • Develop a strong portfolio showcasing your narrative storytelling skills and experience working with executive-level clients
  • Be prepared to provide specific examples of how you've turned complex technology into clear, credible conversations
  • Research OpenAI's products and services to understand their capabilities and how they can be applied to business outcomes
  • Practice your storytelling skills by crafting compelling narratives around AI and its applications
  • Be prepared to discuss your experience working in ambiguous, high-stakes environments and how you've handled incomplete information
  • Highlight your ability to partner with cross-functional teams and drive business outcomes
  • Show enthusiasm for AI and its potential to transform industries and businesses

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