Expert(e) en sinistres – Automobile / Auto Claims Adjuster

About the Role

The day-to-day responsibilities of the role will involve conducting comprehensive investigations of assigned claims, gathering all relevant information, and determining coverage and validity of claims. The Expert(e) en sinistres – Automobile will also be responsible for preparing detailed reports, negotiating settlements, and maintaining accurate records. The role requires a high level of organizational skills, with the ability to prioritize tasks, manage multiple files, and meet deadlines.

Sedgwick is committed to providing a supportive and inclusive work environment, where employees can thrive and grow in their careers. The company offers a range of training and development opportunities, including ongoing education and certification programs, to ensure that employees have the skills and knowledge needed to excel in their roles.

What You Will Do

• Conduct comprehensive investigations of assigned claims, gathering all relevant information and determining coverage and validity of claims
• Prepare detailed reports, including findings, recommendations, and settlements
• Negotiate settlements with insured parties, claimants, and other stakeholders
• Maintain accurate and up-to-date records of all claims, using company custom computer systems
• Collaborate with internal teams, including field adjusters, to ensure efficient and effective claim handling
• Communicate with clients, providing updates on claim status and resolving issues in a timely and professional manner
• Identify and escalate complex claim issues to senior management or specialized teams as needed
• Develop and maintain strong relationships with clients, insurers, and other stakeholders
• Stay up-to-date with industry developments, including changes in legislation, regulations, and best practices
• Participate in ongoing education and training programs to maintain and enhance skills and knowledge

What We Are Looking For

• Post-secondary education in a related field, such as insurance, business, or law
• Bilingual (French and English) with excellent communication and interpersonal skills
• Obtained or working towards a claims adjuster designation (e.g., PAA)
• Valid driver's license and ability to travel as required
• 3-5 years of experience in claims adjusting, insurance, or a related field
• Proven expertise in claim investigation, analysis, and negotiation
• Excellent analytical, problem-solving, and time management skills
• Ability to work independently in a fast-paced environment, with minimal supervision
• Strong organizational skills, with the ability to prioritize tasks and manage multiple files
• Proficient in Microsoft Office, including Excel, Word, and Outlook

Nice to Have

• Experience with claims management software and systems
• Knowledge of insurance regulations and legislation, including provincial and federal laws
• Certification in a related field, such as insurance or risk management
• Experience working in a remote or virtual team environment
• Familiarity with industry-specific software and tools, such as claims tracking systems

Benefits and Perks

• Competitive salary and benefits package
• Ongoing education and training opportunities, including certification programs and professional development
• Flexible work arrangements, including remote work options and flexible hours
• Access to cutting-edge technology and software, including claims management systems and tools
• Collaborative and supportive work environment, with a strong focus on teamwork and employee well-being
• Opportunity to work with a reputable and established company in the insurance industry
• Comprehensive health and dental benefits, including life insurance and disability coverage
• Paid time off, including vacation days, sick leave, and holidays

Company Culture

• To stand out as a candidate, highlight your experience in claim investigation, analysis, and negotiation, and be prepared to provide specific examples of your skills and accomplishments.
• Develop a strong understanding of insurance regulations and legislation, including provincial and federal laws, to demonstrate your expertise and knowledge.
• Familiarize yourself with industry-specific software and tools, such as claims management systems, to show your ability to adapt to new technologies and systems.
• Prepare to discuss your experience working in a remote or virtual team environment, and highlight your ability to work independently and manage multiple files and priorities.
• Be prepared to provide examples of your excellent communication and interpersonal skills, including your ability to build strong relationships with clients and stakeholders.
• Research Sedgwick's company culture and values, and be prepared to discuss how you align with their mission and vision.
• Consider obtaining certification in a related field, such as insurance or risk management, to demonstrate your commitment to ongoing education and professional development.