Field Auto Adjuster Columbus GA

## About the Role As a Field Auto Adjuster at Allstate, you will play a critical role in the company's claims process, working directly with customers to assess and resolve auto collision claims. This field-based position requires a unique blend of technical expertise, excellent communication skills, and the ability to work independently. You will be responsible for conducting on-site inspections, writing estimates, and guiding customers through the repair or total loss process. The role of a Field Auto Adjuster is essential to the success of Allstate's claims operations, as it requires a deep understanding of auto collision estimating, customer service, and claims processing. You will work closely with customers, body shops, and service providers to ensure that claims are handled efficiently and effectively. As a Field Auto Adjuster, you will be part of a dynamic team that is committed to delivering exceptional customer service and outcomes. You will have the opportunity to work with a variety of stakeholders, including customers, claims professionals, and service providers, to resolve complex claims and drive business results. ## What You Will Do - Conduct on-site inspections to assess vehicle damage and write estimates - Guide customers through the repair or total loss process, providing clear and concise communication - Utilize technology, including CCC or Mitchell estimating software, to document and manage claims - Collaborate with body shops and service providers to ensure efficient and effective claims handling - Develop and maintain relationships with customers, vendors, and other stakeholders - Stay up-to-date with industry developments and best practices in auto collision estimating and claims processing - Manage multiple assignments and prioritize tasks to meet deadlines and performance standards - Maintain accurate and timely documentation of claims activity and customer interactions - Provide exceptional customer service, responding to customer inquiries and concerns in a professional and courteous manner - Participate in ongoing training and professional development to maintain and enhance technical skills and knowledge - Travel to various locations, including customer homes, repair shops, and tow yards, as required by the role ## What We Are Looking For - 18 months or more of experience in auto collision estimating using CCC or Mitchell - High School Diploma or equivalent - Proficient written and verbal communication skills - Strong attention to detail and ability to write precise and comprehensive estimates - Comfortable with utilizing technology and various platforms for claims processing - Excellent time management and organizational skills - Valid driver's license and willingness to travel as part of the job requirements - Ability to obtain an adjuster's license in multiple markets - Strong analytical and problem-solving skills - Ability to work independently and as part of a team - Strong customer service skills and ability to build relationships with customers and stakeholders ## Nice to Have - Experience working in a fast-paced, dynamic environment - Knowledge of insurance industry regulations and standards - Familiarity with Allstate's claims processes and systems - Certification in auto collision estimating or a related field - Bilingual or multilingual skills ## Benefits and Perks - Competitive salary and benefits package - Opportunities for professional growth and development - Flexible work arrangements, including remote work options - Comprehensive training and support programs - Access to the latest technology and tools - Recognition and reward programs for outstanding performance - Paid time off and holidays - Health and wellness programs - Monthly internet stipend of $80 to offset the costs of internet expenses - Company car program, with mileage reimbursements for personal vehicle usage during work

- Develop a strong understanding of auto collision estimating and claims processing principles to stand out as a candidate.

• Create a portfolio that showcases your technical skills and experience in estimating and claims handling.
• Be prepared to discuss your approach to customer service and how you handle complex or difficult customer interactions.
• Research the company's culture and values to demonstrate your alignment with their mission and goals.
• Consider obtaining certifications in auto collision estimating or related fields to enhance your qualifications and career prospects.
• Prepare to discuss your experience with technology and software used in the industry, such as CCC or Mitchell.
• Be ready to provide specific examples of your problem-solving skills and ability to work independently.