Field Case Manager

About the Role

The Field Case Manager will work closely with cross-functional teams to ensure that patients receive timely and effective support. This involves educating healthcare providers on program services, managing patient data, and facilitating reimbursement processes. The ideal candidate will have a strong background in nursing or a related field, with experience in case management and a solid understanding of medical terminology.

As a member of the AmerisourceBergen team, the Field Case Manager will be part of a dynamic and innovative company that is committed to improving the lives of patients and healthcare professionals. With a focus on creating healthier futures, the company offers a comprehensive suite of benefits and resources to support the well-being and growth of its employees.

What You Will Do

• Serve as the primary contact for physicians and patients, building and maintaining trusted relationships in the designated area.
• Communicate with healthcare providers and stakeholders, educating them on program services and supporting resources.
• Review patient charts and ensure completion of all required documentation, including special authorizations and prescription renewals.
• Manage the special authorization process, ensuring timely and accurate submissions and providing expert guidance on reimbursement.
• Provide ongoing communication and updates to physicians regarding patient status and program changes.
• Adapt program elements to meet the unique needs of healthcare providers, personalizing support for both in-clinic and remote care.
• Identify and address areas for quality improvement, collaborating with program associates to implement effective solutions.
• Attend Continuous Healthcare Education (CHE) events with healthcare professionals, which may occur outside regular business hours.
• Maintain a valid, non-expired driver's license and possess a car for travel to healthcare facilities.

What We Are Looking For

• Registered Nurse (RN) or related degree (BSc in Pharmacy or other Science degrees) or equivalent transferable skills.
• Knowledge of public or private third-party reimbursement processes.
• Bilingualism is an asset, particularly for the province of Quebec.
• Previous experience as a Case Manager is preferred.
• Exceptional customer service and interpersonal skills, with the ability to engage with physicians and their staff as a trusted and well-informed medical counterpart.
• Strong analytical and organizational skills, with the ability to manage multiple tasks and priorities.
• Excellent time management skills and a sense of urgency, with the ability to work autonomously in a remote setting.
• Strong computer skills and knowledge of Microsoft Office, particularly Excel.

Nice to Have

• Experience working in a remote setting, with the ability to self-motivate and manage time effectively.
• Familiarity with electronic health records (EHRs) and other healthcare software systems.
• Certification in case management or a related field, such as Certified Case Manager (CCM) or Certified Professional in Healthcare Management (CPHM).

Benefits and Perks

• Competitive compensation package, with a focus on supporting the well-being and growth of employees.
• Comprehensive suite of benefits, including medical, dental, and vision care.
• Opportunities for professional development and continuing education, including mentorship programs and employee resource groups.
• Remote work stipend and support for home office setup.
• Paid parental leave and caregiver leave, with a focus on supporting working families.
• Backup dependent care and adoption assistance, with a comprehensive suite of family-focused benefits.

• Develop a strong understanding of reimbursement processes and therapy management to stand out in this role.
• Highlight your experience working with electronic health records (EHRs) and other healthcare software systems.
• Emphasize your ability to work autonomously in a remote setting, with excellent time management and organizational skills.
• Prepare to discuss your experience with case management and your understanding of medical terminology.
• Be prepared to provide examples of how you have adapted program elements to meet the unique needs of healthcare providers and patients.
• Research the company culture and values, and be prepared to discuss how you can contribute to the team's mission and vision.
• Consider creating a portfolio that showcases your experience and skills in case management, including any relevant certifications or training programs.