Field Collections Agent

Midland Credit Management, Inc.Midland Credit Management, Inc.·Remote(United Kingdom)
Other
Excel

WFA Digital Insight

As the UK's demand for debt management specialists grows, Midland Credit Management, Inc. is seeking a skilled Field Collections Agent. With a strong background in customer service and Excel skills, candidates can excel in this role. The current market context shows a surge in remote and flexible job opportunities, making this role an attractive option for those valuing work-life balance.

Job Description

About the Role

As a Field Collections Agent, you will be the primary point of contact for customers, providing guidance and support to resolve outstanding arrears. You will visit customers at their homes, discussing payment options and educating them about the potential consequences of non-payment.

Responsibilities

  • Visit customers to resolve outstanding arrears and discuss payment options
  • Handle accounts for both regulated and non-regulated clients, including reconnection visits
  • Accept payments, set up repayment plans, and re-engage customers with client services

Requirements

  • Clear criminal record
  • No CCJs, IVAs, or bankruptcies in the last 6 years
  • Full driving licence (max 6 points), own car, and business insurance
  • Tech-savvy and comfortable working independently

Benefits

  • 31 days holiday (incl. bank holidays + December shutdown)
  • Fuel card for business use
  • Referral Bonus Scheme
  • Uncapped monthly bonuses (£200–£400 typical)
  • Comprehensive 5-week induction programme
  • Ongoing training and professional development
  • Access to Medicash and Employee Assistance Programme

How to Stand Out

  • Be prepared to showcase your customer service and Excel skills during the interview process.
  • Emphasize your ability to work independently and manage your time effectively in a remote setting.
  • Highlight any previous experience in sales, debt management, or a related field to stand out as a candidate.
  • Research the company culture and values to demonstrate your understanding of their approach to customer service and debt management.
  • Consider preparing examples of how you have handled difficult customer situations in the past, and be ready to discuss your approach to resolving conflicts.

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