Field Enablement Specialist

Pagerduty·Remote(Remote (USA))
Other
GTMSalesforce

WFA Digital Insight

The demand for skilled Field Enablement Specialists has surged in recent years, with many companies seeking professionals who can bridge the gap between sales, marketing, and product teams. As the remote job market continues to evolve, PagerDuty stands out as a leader in Digital Operations Management, with over 13,000 organizations relying on their platform. With the rise of AI and automation, candidates with expertise in GTM, Salesforce, and data analytics are in high demand. Before applying, candidates should be aware of the company's rapid growth and the need for a strong 'utility player' who can thrive in a varied role.

Job Description

About the Role

The Field Enablement Specialist plays a critical role in PagerDuty's Go-to-Market (GTM) Enablement team. As a 'utility player,' you will be responsible for building systems, modeling impact, and ensuring the knowledge ecosystem scales through automation. This role requires a rare hybrid of skills, including data science, instructional design, and operational strategy. You will work closely with the Principal team to set vision and drive revenue growth through data-driven enablement initiatives.

In this role, you will have the opportunity to work on a wide range of projects, from building revenue impact models in Python or SQL to designing high-fidelity learning modules. Your day-to-day responsibilities will be varied, and you will need to be adaptable and thrive in a fast-paced environment.

PagerDuty is a leader in Digital Operations Management, and our GTM Enablement team is at the forefront of driving revenue growth and customer success. As a Field Enablement Specialist, you will be part of a team that is passionate about delivering a perfect digital experience to our customers.

What You Will Do

  • Build and maintain sophisticated data models that link enablement activity to hard revenue outcomes
  • Leverage data science background to identify 'readiness gaps' before they impact the forecast
  • Own the Tableau/Power BI enablement stack, turning raw Salesforce data into a narrative of field performance
  • Identify manual bottlenecks in the enablement process and eliminate them using AI agents, Gong, and LLM-powered tools
  • Use generative AI to turn complex product documentation into bite-sized, role-based learning assets
  • Architect our field content structure to ensure the field has a 'single source of truth' that is just-in-time, on-demand, searchable, modular, and AI-optimized
  • Rapidly develop high-quality, multi-modal content that adheres to adult learning principles
  • Help manage the drumbeat of field communications, ensuring product updates and sales plays are communicated clearly and concisely
  • Work cross-functionally with Product, Marketing, Biz Ops, and Sales Ops to ensure enablement initiatives are synchronized with the broader business calendar

What We Are Looking For

  • 2+ years of experience in a high-growth Enablement, Sales Ops, or Revenue Ops function
  • Strong background in data science, instructional design, and operational strategy
  • Expertise in GTM, Salesforce, and data analytics
  • Experience with Tableau, Power BI, or similar data visualization tools
  • Strong understanding of adult learning principles and instructional design
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Excellent communication and project management skills

Nice to Have

  • Experience with AI-powered tools, such as Gong or LLM
  • Knowledge of Python or SQL programming languages
  • Familiarity with Generative AI and its applications in enablement

Benefits and Perks

  • Competitive salary and benefits package
  • Opportunity to work with a leader in Digital Operations Management
  • Collaborative and dynamic work environment
  • Flexible working hours and remote work options
  • Access to cutting-edge technology and tools
  • Professional development and growth opportunities

How to Stand Out

  • Develop a strong understanding of GTM, Salesforce, and data analytics to stand out as a candidate
  • Showcase your experience with data visualization tools, such as Tableau or Power BI
  • Highlight your ability to work in a fast-paced environment and adapt to changing priorities
  • Be prepared to discuss your experience with AI-powered tools and Generative AI
  • Research the company's culture and values to demonstrate your enthusiasm for the role and company
  • Prepare examples of your work, such as data models or instructional design projects, to share during the interview process

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