Field Service Representative (FSR) I - III
WFA Digital Insight
The demand for advanced technical support specialists in the wireless communication industry has seen significant growth, with a 25% increase in job openings in 2025. As companies like Motorola Solutions continue to innovate and expand their offerings, the need for skilled professionals who can provide top-tier technical support has never been higher. With the rise of remote work, candidates with strong digital skills and experience in technical support are in high demand. Motorola Solutions stands out in the industry for its commitment to innovation and customer satisfaction, making this role an exciting opportunity for those looking to make a real impact.
Job Description
About the Role
The Field Service Representative (FSR) role at Motorola Solutions is a senior-level technical position that plays a critical part in providing pre-sales and post-sales support to customers and internal stakeholders. As an FSR, you will serve as a technical subject matter expert, working closely with customers to assess their needs and deliver customized solutions. You will be part of a talented team of professionals who are dedicated to providing exceptional technical support and ensuring customer success.The FSR role is a dynamic and challenging position that requires a high level of technical expertise, strong communication skills, and the ability to work independently in a fast-paced environment. You will be responsible for providing technical support, designing and delivering technical demonstrations, and collaborating with internal teams to provide field-driven input into product design and enhancements.
What You Will Do
- Act as a technical subject matter expert and advisor for advanced wireless communication systems
- Design and deliver technical demonstrations and system evaluations
- Collaborate with the Engineering and Product Management teams to provide field-driven input into product design and enhancements
- Conduct on-site and remote technical support, including field system diagnostics, network configuration, and optimization
- Lead product demonstrations, evaluations, and long-duration user trials
- Represent Silvus as a trusted technical advisor and proactively identify integration opportunities and performance improvements
- Exercise independent judgment in diagnosing and resolving complex technical issues
- Operate autonomously in dynamic environments, balancing multiple customer engagements, travel schedules, and mission requirements
- Collaborate closely with internal teams, including Sales, Engineering, and Product Management
What We Are Looking For
- 5+ years of experience in a technical support role, preferably in the wireless communication industry
- Strong technical knowledge of advanced wireless communication systems, including MANET and MIMO technologies
- Excellent communication and interpersonal skills
- Ability to work independently in a fast-paced environment
- Strong problem-solving and analytical skills
- Experience with technical demonstrations and system evaluations
- Knowledge of network configuration and optimization
- Experience working with cross-functional teams, including Sales, Engineering, and Product Management
- Bachelor's degree in a relevant technical field, such as Electrical Engineering or Computer Science
Nice to Have
- Experience with Silvus Technologies' products and solutions
- Knowledge of defense, law enforcement, and public safety agencies' communication systems
- Experience working in a remote or field-based environment
- Familiarity with industry-specific regulations and standards
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a leading provider of advanced wireless communication systems
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible work arrangements, including remote work options
- Access to cutting-edge technology and tools
- Comprehensive health and wellness package
- Generous PTO and holiday schedule
How to Stand Out
- Develop a strong understanding of advanced wireless communication systems, including MANET and MIMO technologies, to stand out as a candidate.
- Highlight your experience working with technical demonstrations and system evaluations in your resume and cover letter.
- Be prepared to provide specific examples of times when you had to exercise independent judgment in diagnosing and resolving complex technical issues.
- Familiarize yourself with Silvus Technologies' products and solutions to demonstrate your knowledge and enthusiasm for the company.
- Emphasize your ability to work independently in a fast-paced environment and collaborate effectively with cross-functional teams.
- Consider creating a portfolio of your work, including examples of technical demonstrations and system evaluations, to showcase your skills and expertise.
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