Field Service Specialist II
WFA Digital Insight
The demand for skilled field service specialists in the scientific instrumentation sector is on the rise, with a growing need for professionals who can deliver high-quality support to laboratories and research facilities. Waters Corporation, a leader in life sciences and diagnostics, is seeking a highly skilled and customer-focused individual to join their renowned Field Services Organization. With the ability to work remotely, this role offers a unique opportunity for those with a passion for science and technology to make a real impact. As the industry continues to evolve, candidates with strong technical expertise and excellent communication skills are in high demand. According to recent statistics, the life sciences industry has seen significant growth, with a 25% increase in job openings over the past year. Before applying, candidates should be aware of the importance of staying up-to-date with the latest technologies and trends in the field.
Job Description
About the Role
The Field Service Specialist II role at Waters Corporation is a unique opportunity for a highly skilled and motivated individual to join a global team of specialists who are crucial to ensuring the company's legendary service for its customers. As a Field Service Specialist, you will be responsible for providing technical expertise on Waters' innovative product suite, including LC, LC/MS, HPLC/UPLC, and SFC, to multiple customer laboratories across various industries, including pharmaceutical and life sciences, chemical materials, clinical, food, environmental, forensics, academia, and government.The role entails working closely with external and internal customers to establish and maintain effective relationships, ensuring their success and delivering high-quality support. You will be responsible for installing, maintaining, and troubleshooting Waters' product suite, as well as providing system-level training to customers. The ability to work independently and as part of a team, with excellent communication and problem-solving skills, is essential for success in this role.
As a Field Service Specialist II, you will be part of a dynamic team that is passionate about delivering exceptional customer service and supporting the company's mission to advance the benefits of pioneering science through analytical technologies, informatics, and service.
What You Will Do
- Install, maintain, and troubleshoot Waters' product suite, including LC, LC/MS, HPLC/UPLC, and SFC
- Provide system-level training to customers on Waters' products
- Establish and maintain effective relationships with external and internal customers
- Communicate effectively with customers, providing follow-up plans and ensuring customer compliance with regulations
- Deliver high-quality support to customers, ensuring their success and satisfaction
- Work closely with the sales team to identify future business development opportunities and service contract sales
- Maintain sound knowledge of the technology and customers' application demands
- Run service inventory according to Waters' policies
- Issue field service reports daily to document work performed
- Ensure that quality system procedures and health and safety standards are adhered to at all times
- Collaborate with cross-functional teams to achieve business objectives
What We Are Looking For
- BS/BA in chemistry, biology, engineering, or a related scientific field
- 2+ years of experience with installation, maintenance, and troubleshooting of scientific instrumentation
- Valid driver's license in good standing
- Ability to perform effective system-level troubleshooting
- Understanding of the scientific application workflow and scientific software systems
- Excellent communication and problem-solving skills
- Strong customer focus and ability to work independently
- Ability to travel overnight, including international travel for training
Nice to Have
- Previous experience with Waters' product suite
- Knowledge of regulatory requirements and compliance
- Experience with project management and team leadership
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a global leader in life sciences and diagnostics
- Collaborative and dynamic work environment
- Professional development and training opportunities
- Flexible and remote work arrangements
- Access to cutting-edge technologies and innovative products
- Recognition and reward for outstanding performance
How to Stand Out
- Be prepared to showcase your technical expertise and experience with scientific instrumentation, highlighting specific examples of your work
- Develop a strong understanding of the company's products and services, as well as the industries they serve
- Emphasize your excellent communication and problem-solving skills, providing examples of how you have effectively worked with customers and teams in the past
- Make sure your resume and cover letter are tailored to the role, highlighting your relevant skills and experience
- Prepare for a thorough interview process, which may include technical assessments and behavioral questions
- Research the company culture and values, and be prepared to discuss how you align with them
- Don't be afraid to ask questions during the interview process, such as what a typical day in the role looks like or what opportunities there are for professional development
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.