Field Strategist, Forward Deployed Engineer

About the Role

You will guide deep technical discovery, design practical adoption paths, and build reusable solutions that help customers move from early platform use into broader CI/CD, security, compliance, and AI-enabled workflows. This role is not about one-off delivery but rather about creating durable technical assets, shaping architecture patterns, and influencing upstream product and engineering decisions.

Your work will be crucial in reducing the time to value for strategic customers while improving how Gitlab scales adoption across similar environments. You will be part of a team that embraces AI as a core productivity multiplier, incorporating AI into daily workflows to drive efficiency, innovation, and impact.

What You Will Do

• Conduct deep technical discovery in selected strategic accounts to identify opportunities for improvement and innovation.
• Design and implement practical adoption paths for Gitlab and the Gitlab Duo Agent Platform in complex enterprise environments.
• Build reusable solutions to help customers move from early platform use to broader CI/CD, security, compliance, and AI-enabled workflows.
• Collaborate with cross-functional teams, including sales, engineering, and customer success, to align on customer needs and product vision.
• Guide the development of durable technical assets, such as reference architectures and deployment accelerators.
• Influence upstream product and engineering decisions by providing feedback from the field.
• Develop and maintain expertise in Gitlab products and technologies, including the Duo Agent Platform.
• Stay up-to-date with industry trends and emerging technologies, applying this knowledge to improve customer outcomes.
• Work closely with customers to understand their unique challenges and develop tailored solutions.
• Contribute to the development of best practices and playbooks for deploying Gitlab in complex environments.

What We Are Looking For

• 5+ years of experience in a similar role, preferably in a forward-deployed engineering or technical account management position.
• Strong technical expertise in areas such as CI/CD, security, compliance, and DevSecOps.
• Experience with cloud computing platforms, such as AWS, Azure, or Google Cloud.
• Knowledge of containerization technologies, such as Docker, and orchestration tools, such as Kubernetes.
• Excellent communication and collaboration skills, with the ability to work effectively with technical and non-technical stakeholders.
• Ability to design and implement complex technical solutions, leveraging a deep understanding of customer needs and product capabilities.
• Experience with AI and machine learning technologies, and the ability to apply these to drive efficiency and innovation.
• Strong problem-solving skills, with the ability to analyze complex technical issues and develop creative solutions.

Nice to Have

• Experience with Gitlab products and technologies, including the Duo Agent Platform.
• Knowledge of regulated environments and compliance frameworks, such as HIPAA or PCI-DSS.
• Experience with geo-replication and data sovereignty, particularly in complex enterprise environments.
• Familiarity with identity and access management technologies, such as Okta or Azure AD.
• Knowledge of network boundaries and security controls, such as firewalls and intrusion detection systems.

Benefits and Perks

• Competitive salary and equity package.
• Comprehensive health, dental, and vision insurance.
• Flexible PTO policy, with a minimum of 20 days off per year.
• Remote work stipend, to support your home office setup.
• Professional development budget, to support your ongoing education and training.
• Access to cutting-edge technologies and tools, to help you stay ahead of the curve.
• Collaborative and dynamic work environment, with a team of experienced professionals.
• Opportunity to work with a leading company in the DevSecOps space, with a strong vision for the future.

• Tip: Develop a strong understanding of Gitlab products and technologies, including the Duo Agent Platform, to increase your chances of success in this role.
• Tip: Showcase your ability to design and implement complex technical solutions, leveraging a deep understanding of customer needs and product capabilities.
• Tip: Highlight your experience with AI and machine learning technologies, and your ability to apply these to drive efficiency and innovation.
• Tip: Be prepared to discuss your experience with regulated environments and compliance frameworks, particularly in complex enterprise environments.
• Tip: Emphasize your excellent communication and collaboration skills, with the ability to work effectively with technical and non-technical stakeholders.
• Tip: Prepare examples of your experience with cloud computing platforms, containerization technologies, and orchestration tools, to demonstrate your technical expertise.
• Tip: Research Gitlab's values and culture, to understand the company's vision and how you can contribute to it.