Fieldwork Coordinator (Freelance) - Russian Speaker
WFA Digital Insight
The rise of remote jobs in the digital marketing sector has led to a surge in demand for skilled professionals who can handle project coordination and community management. With the global luxury market expected to reach $300 billion by 2027, companies like CXG are looking for experts who can deliver exceptional customer experiences. As a Fieldwork Coordinator, you'll be at the forefront of driving business growth, leveraging your Excel skills and Russian fluency to excel in this role. With the right combination of technical and interpersonal skills, you can thrive in this fast-paced environment.
Job Description
About the Role
The Fieldwork Coordinator role at CXG is a freelance position that requires a unique blend of project coordination, community management, and technical skills. As a Fieldwork Coordinator, you will be responsible for managing fieldworks, pilots, and other projects, ensuring timely and cost-effective execution. You will be working closely with teams based worldwide, collaborating to deliver exceptional customer experiences for luxury brands.The role entails day-to-day management of fieldworks, recruiting and training evaluators, and coordinating project activities. You will be reporting to the Operations Manager or the Operations Team Lead, providing project status updates and insights to drive business growth.
CXG is a leading customer experience agency that enhances luxury brands through insights, training, and consulting. With 12 offices across four continents and over 160 professionals, CXG is a dynamic and fast-paced environment that values innovation and excellence.
What You Will Do
- Recruit, train, and certify a sufficient number of active evaluators from the internal database for specific projects
- Manage the timely assignment and execution of missions as per company standards, client requirements, and project schedules
- Coordinate and report project status to the Operations Manager or the Operations Team Lead
- Develop and maintain strong relationships with evaluators, clients, and internal teams
- Conduct regular quality checks to ensure high standards of fieldworks and projects
- Analyze project data and provide insights to drive business growth and improvement
- Collaborate with cross-functional teams to develop and implement new projects and initiatives
- Develop and maintain project documentation, reports, and presentations
- Provide excellent customer service to clients and evaluators, resolving issues and addressing concerns
What We Are Looking For
- Fluency in English and Russian
- Excellent communication and interpersonal skills
- Strong project coordination and community management skills
- Microsoft Office skills, particularly Excel
- Ability to work independently, demonstrating self-motivation and time management skills
- Positive and outgoing personality, with a problem-solving mindset
- Experience in managing fieldworks, projects, or similar roles
- Knowledge of the luxury industry is a plus
- Strong customer-service orientation and ability to work in a fast-paced environment
Nice to Have
- Experience with project management tools and software
- Familiarity with data analysis and reporting
- Knowledge of digital marketing and customer experience principles
- Certification in project management or a related field
Benefits and Perks
- Competitive freelance rates
- Opportunity to work with a leading customer experience agency
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible working hours and remote work arrangements
- Access to a global network of professionals and luxury brands
- Chance to work on high-profile projects and campaigns
How to Stand Out
- Develop a strong portfolio that showcases your project coordination and community management skills, including examples of successful fieldworks and projects.
- Highlight your language skills, particularly Russian fluency, and be prepared to provide language proficiency tests or certifications.
- Familiarize yourself with Microsoft Office, particularly Excel, and be prepared to demonstrate your skills during the interview process.
- Research CXG and the luxury industry to understand the company's values, mission, and services, and be prepared to discuss how your skills and experience align with their goals.
- Prepare to discuss your experience with data analysis, reporting, and project management, and be ready to provide examples of how you've applied these skills in previous roles.
- Be prepared to discuss your ability to work independently, manage time effectively, and demonstrate self-motivation in a fast-paced environment.
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