Finance Advisor I - CTU Online

About the Role

What You Will Do

• Provide an overview of the financial aid process to students, explaining the various funding options available and ensuring they understand the implications of each.
• Assist students with completing paperwork and applications, ensuring all necessary documentation is submitted on time.
• Evaluate student documentation to determine eligibility for financial aid, making calculations as necessary to ensure accurate awards.
• Deliver excellent service to students, responding to inquiries and resolving issues in a timely and professional manner.
• Maintain up-to-date knowledge of financial aid policies and procedures, ensuring compliance with Title IV and other relevant regulations.
• Utilize spreadsheets and web-based resources to manage and analyze student data, identifying trends and areas for improvement.
• Collaborate with other departments to ensure a cohesive student experience, referring students to additional support services as needed.
• Continuously review and refine the financial aid process, suggesting improvements to enhance the student experience.
• Develop and maintain relationships with students, providing personalized support and guidance throughout their educational journey.

What We Are Looking For

• Ability to understand and apply internal and government policies, procedures, and guidelines related to financial aid.
• Capacity to perform calculations, including gross and net amounts based on percentages, with high accuracy.
• Ability to simplify complex information, communicate options, and answer questions for students in a clear and concise manner.
• Proficiency in sorting, filtering, finding, and adjusting data in spreadsheets and using web-based resources.
• High school education or equivalent; associate's degree from an institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent) preferred.
• Financial aid experience preferred, with a strong understanding of Title IV regulations and other relevant policies.

Nice to Have

• Experience working in a higher education setting, particularly in financial aid or a related field.
• Knowledge of specific financial aid software or systems, with the ability to learn new platforms quickly.
• Certification in financial aid administration or a related field, demonstrating a commitment to professional development.

Benefits and Perks

• Competitive compensation package, reflecting your skills and experience.
• Opportunities for professional development, including training and certification programs.
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
• Remote work arrangement, providing the flexibility to work from anywhere.
• Access to the latest technology and tools, ensuring you have the resources you need to succeed.
• Collaborative and dynamic work environment, with a team dedicated to student success.

• Develop a strong understanding of financial aid policies and procedures, including Title IV regulations, to ensure compliance and provide accurate guidance to students.
• Build a portfolio of your experience working with financial aid systems and software, demonstrating your ability to navigate complex platforms.
• Prepare to discuss specific scenarios where you had to simplify complex financial information for students, highlighting your communication skills.
• Research CTU Online's mission and values, demonstrating your understanding of the institution's commitment to student success and how you can contribute to it.
• Be ready to discuss your experience with data analysis and spreadsheet management, as these skills are crucial for this role.
• Consider obtaining certification in financial aid administration to enhance your credibility and demonstrate your commitment to the field.