Financial Services Operations Manager
WFA Digital Insight
As demand for digital finance specialists grew 25% in 2025, Cisco's Financial Services Operations Manager role stands out with its unique blend of remote work, digital skills, and Agile methodology. With the global finance industry shifting towards hybrid work models, this position offers a rare chance to innovate and drive change. Cisco's commitment to innovation and customer satisfaction makes it an attractive employer, especially for those with a passion for process improvement and system functionality. Before applying, candidates should be aware of the company's hybrid work model and the need for strong communication and collaboration skills.
Job Description
About the Role
The Financial Services Operations Manager role at Cisco is a critical position that requires a unique blend of financial expertise, digital skills, and operational acumen. As a member of the Finance organization, you will be part of a highly collaborative, Agile-driven team that operates in 2-week sprints. Your primary focus will be on innovating the capabilities and functionality of Cisco Capital's Global Connect Applications, working closely with IT development teams to deliver enhanced platform functionality.The team is composed of domain specialists who are passionate about process improvement, system functionality, and delivering high-quality results. They serve as teachers, creators, and influencers who prioritize effective communication, user training, and proactive support for production issues. As a key member of this team, you will play a critical role in driving innovation and change, working closely with stakeholders to identify and document business requirements.
Cisco's Finance organization is committed to delivering exceptional results, and this role is no exception. With a strong focus on customer satisfaction, process improvement, and collaboration, this position offers a rare chance to make a real impact on the company's financial operations.
What You Will Do
- Identify and document business requirements for the Global Connect Applications
- Collaborate with IT development teams to deliver enhanced platform functionality
- Manage the project backlog and plan future enhancements
- Conduct gap analyses, impact assessments, and build process flow documentation
- Craft test cases, report defects, and provide user training
- Act as a domain specialist to resolve production issues and partner concerns
- Develop and maintain relationships with key stakeholders, including IT development teams and business leaders
- Stay up-to-date with industry trends and best practices, applying this knowledge to drive innovation and improvement
- Work closely with the Agile team to prioritize and deliver sprint goals
What We Are Looking For
- 8+ years of related experience, specifically within Cisco Capital or a leasing company
- 3-5 years of experience with the Infolease or related subledger receivables system
- Experience with lease accounting, Agile methodology, product development, and testing cycles
- Proficiency in applying accounting principles (GAAP/IFRS) to classify and summarize financial transactions
- Strong verbal and written business communication skills
- Ability to detail complex processes, instruct classes, and work in a fast-paced environment
- BA/BS degree or equivalent experience
Nice to Have
- Experience with digital finance platforms and tools
- Knowledge of cloud-based accounting systems
- Certification in Agile methodology or a related field
- Experience working in a hybrid work environment
Benefits and Perks
- Competitive salary range
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave and short-term disability coverage
- Basic life insurance
- Opportunities for career growth and professional development
- Access to cutting-edge technology and tools
- Collaborative and dynamic work environment
- Flexible working hours and remote work options
- Professional development opportunities, including training and certification programs
- Recognition and reward programs for outstanding performance
How to Stand Out
- Tip: Make sure to highlight your experience with digital finance platforms and tools, as well as your knowledge of cloud-based accounting systems.
- Tip: Practice your communication and collaboration skills, as these are critical for success in this role.
- Tip: Be prepared to discuss your experience with Agile methodology and your ability to work in a fast-paced environment.
- Tip: Showcase your problem-solving skills and ability to think critically, as these are essential for resolving production issues and partner concerns.
- Tip: Research Cisco's company culture and values, and be prepared to discuss how you align with these.
- Tip: Be prepared to provide examples of your experience with process improvement and system functionality, and how you have applied these skills in previous roles.
- Tip: Consider creating a portfolio or example of your work, to demonstrate your skills and experience to potential employers.
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